Similarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, & Adidas. We help our customers succeed in todays digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, & more. In 2021, we went public on the New York Stock Exchange, & we havent stopped growing since!  

Reporting to the Director of Client Services, APJ, were looking for a Client Partner to work closely with one of our most Strategic clients in the Asia Pacific region. The ideal candidate will have a background in digital marketing, data, & technology & enjoy working & interfacing directly with clients to help solve business problems & provide data-driven outcomes.  This role will also serve as a product expert & advocate to help drive customer satisfaction & retention, generating insights & creative ideas for Similarweb solutions & data to drive growth & adoption across multiple lines of business.

Why is this role so crucial at Similarweb?

The Client Partner is a critical player on the Strategic Team, ensuring the client extracts real business value & keeping them up to date with our constantly expanding offerings. You will need to quickly identify opportunities to produce a catered & scaled success strategy for each of the various client teams, as well as be able to proactively engage in more hyper-specific & detailed plans for individual initiatives. You will primarily focus on onboarding, training, & maximizing the value they receive from our SaaS platform, identifying opportunities for actionable insights through custom Advisory Services & creative approaches to solving problems through data at scale. 

• Youll work with the client & collaborate cross-functionally with various internal teams to define & execute a strategic plan in coordination with GTM tailored to the client's growth & success.
• You are on the front line & in the field, bringing our SaaS platform & custom offerings to life for the client. 
• You are the face of Similarweb to the client & position yourself as an extension of their company. 

So, what will you be doing all day?

Your role as part of the Strategic Team means your daily responsibilities may include:

• Being the primary point of contact for all users on the account, including data methodology, onboarding, training, defining client success & engagement, ensuring progress on mutual success plans, evangelizing Similarweb & all our offerings.
• Act as a trusted partner & advisor to the client, providing guidance & support throughout our journey & partnership.
• Identify & mitigate scope reduction & optimize growth potential; implementing proactive measures to retain & expand utilization, scope of deliverables & enhance the client experience.
• Work closely with the Strategic Sales Manager & Client Success Strategist to manage & expand a pre-existing long-term customer relationship.
• Develop strong subject matter expertise across all Similarweb products & offerings.
• Ensure your client, across all lines of business, is engaged with the platform, takes action based on our data insights & understands the value it brings them towards achieving their business goals.

Requirements

• Solid understanding of digital trends & a multitude of analytical uses of data.
• Fluent in both Mandarin & English
• Client-facing experience in a scoping, account planning, & project execution role
• Solid relationship-building skills the ability to quickly build rapport & establish trust (both internally & externally).
• Ability to navigate complex client organizations, identifying key stakeholders & decision-makers
• Experience building & maintaining relationships with executive-level stakeholders in large, global, & complex companies  
• Analytical mindset with the ability to quickly discover,  digest, & build solutions to problems
• Experience producing high-quality client-facing materials in order to build successful outcomes
• Excellent problem-solving, critical thinking skills, with a technical aptitude to comfortably speak about data integration at scale
• Team player who can collaborate effectively with colleagues & business partners 
• Self-motivated, proactive, & results-oriented.

Why youll love being a Similarwebber:

Youll get to sell a product you actually believe in: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

Youll find a home for your big ideas:  We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings & happy hours.

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. We believe our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.