About the Role

The Associate Director, Operations drives the culture & leads the daily activities for a high-volume ready-to-eat distribution centre.  You will work directly with our General Manager to manage production of a new product line. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for dozens of employees, mentoring the leadership team, & driving continuous improvement. This person will play a significant role in a special project for HelloFresh, & be given the opportunity to make decisions that will impact the company as a whole.

What you will be doing:

• Build & establish a strong team with a leadership pipeline; coach & develop talent within each functional area of fulfillment (Prepping, Production, Assembly, Food Safety & Quality, & Fulfillment)
• Be the liaison between the site operations & other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily, weekly, monthly & annual goals
• Ensure adequate communication of company goals & priorities to Production Centre team, including leading monthly meetings to engage & inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, & Delivery
• Create a positive team dynamic that encourages all employees in the Production Centre to:
  • Provide timely feedback to direct/indirect reports
  • Drive positive change within the facility
  • Adapt to the ever-changing business needs & ensure that the team does the same
  • Actively listen & accept feedback; share ideas & identify concerns; communicate & hold operators accountable to the HelloFresh brand, KPIs, & culture
• All other duties as assigned

At a minimum, you have: 

• 6-8 years of management experience leading an industrial kitchen or production operations centre; preferably in food service or food production leading multiple departments
• Bachelor's Degree in quantitative field; Masters preferred
• Ability to think strategically & adjust communication style to different audiences, from C-level to entry level
• Top-notch organizational skills & attention to detail
• Deep knowledge of / background in Lean & Agile Production, Food Manufacturing, Food Safety & Quality, & Fulfillment
• Familiarity with FSMA, HACCP, SQF, CFIA standards
• Demonstrated ability to effectively motivate, develop & manage a large team - our culture is a critical part of our success, & you are directly responsible for driving it
• Interest in spending most of your time on the shop floor & working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company & start-up environments
• APICS CPIM or CSCP certification preferred
• Entrepreneurial: you have vision, optimism, passion, & imagination; you are not afraid to ask, what if & challenge the status quo; you are confident making decisions & taking calculated risks
• Versatile: you roll with the punches & dont get overwhelmed easily; you are persistent at solving problems & have a knack for delivering results in hyper-growth, dynamic environments
• Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams & cultivating collaborative partnerships at all levels & departments of an organization
• Strategic: you recognize & resolve situations that are ambiguous or challenging & use logic to identify alternatives, evaluate, & present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: obsessive when it comes to customer experience & striving to deliver a product that is second to none.

What youll get in return:

• Competitive salary & health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn & grow
• Work with a hard-working & supportive team

Working Conditions:

Its no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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