Hospitality Coordinator - University Placement Year

Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Convene | etc.venues is seeking a full-time Hospitality Coordinator to join their team at the County Hall location in Central London. 

What will you do:

The Hospitality & Events Coordinator supports many aspects of the meetings & offerings at a dedicated location in accordance with Convenes vision, mission, & values, including our core principles.

• Effectively communicate via verbal & written correspondence with all levels of employees & clients, exhibiting GRIT in all interactions
• Work dynamically & prioritize departmental functions to meet deadlines
• Approach all encounters with guests & employees in an attentive, friendly, courteous, & service-oriented manner
• Enter & input visitors
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, & onboarding new WP-Members
• Lead show rounds when applicable
• Assist with service execution; set-up & breakdown, & support during peak periods
• Assist with the coordination for the setup & execution of all functions with the Service, Production, Technology, Customer Success, & Culinary departments
• Keep the Welcome Desk clean/organized; responsible for badge printing & stocking of materials
• Keep the coat room clean/organized
• Orchestrate & set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy, click & show the reception/nourish area
• Escort meetings, guests when needed
• Manage lost & found
• Building Requests- Cleaning
• Assist the Conference & Events Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners
• Develop & maintain positive client relationships
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, PowerPoint, Excel), & Outlook

What We Look For:

• Ability to work effectively with clients
• Flexible & long hours are sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up & usage

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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