The Content Author Lead (CAL) is responsible for designing templates & components, performing peer reviews, developing technical documentation & becomes a key contributor in their team & project. A Content Author Lead acts as a technical leader in projects, ensuring that the team maintains high levels of performance, & builds & strengthens the relationship with the client. The CAL will work closely with clients, developers, system administrators, project managers, business analysts & end users.

You will:

• Debugs or troubleshoots complex or critical issues that cannot be handled by junior positions & provides root cause analysis.
• Owns content release activities, including but not limited to reviewing code changes, client demos, QA hand-offs, & presenting solutions & justifications for tasks.
• Mentor & enforce guidelines & best practices for the designated team
• Helps coordinate the teams technical communication with other groups such as Creative, Business & Management.
• Responsible to setup regular one-on-one meetings to provide coaching, feedback, career development, & status reporting.
• Overview peer reviewing & unit testing practices
• Gathers new user & business requirements, maps them to appropriate technical solutions & estimates the associated authoring tasks.
• In charge of presentations to clients, directly working with other groups such as Creative, Business & Technology.
• Ensures concise & clear documentation is maintained by all peers for the projects as dictated by each Capabilitys guidelines & best practices.
• Creates training programs for technologies within fields of expertise.
• Actively participates in Capability activities & initiatives.
• Act as a web content lead in a project & point of contact for other members of the team.
• Be involved in the recruiting process & perform interviews when needed.
• Participate actively in client meetings & technical discussions.

You have:

• Advanced English Proficiency (B2+ reading, writing, & conversation).
• 6+ years of work experience in a similar position.
• At least 2 years of experience working with content management systems (AEM, Sitecore, TeamSite).
• Minimum of 2 years in leadership roles or as team leader.
• Proficiency with data transfer formats & protocols popular in web applications (e.g. JSON, XML, HTTP).
• Knowledge of popular JavaScript frameworks & cross-browser compatibility.
• Experience with Front-End technologies (HTML/CSS/JavaScript).
• Knowledge of pre-processed CSS styling (SASS, LESS).
• Work experience implementing SEO guidelines & best practices to CMS pages.
• Experience troubleshooting, debugging & doing root cause analysis of web platform issues.
• Capable of designing & choosing a quality assurance process for the project including guidelines for unit tests, load testing, performance testing.
• Knowledge of recent development patterns & practices (Mobile First, MVC, Object Oriented development).
• Experience implementing Marketing Science guidelines.
• Desirable: BS in Computer Science or related technical discipline; or equivalent experience as Software Developer.
• Desirable: Experience in Digital Agencies projects, Web development projects, SCRUM/Agile software projects.
• Desired: SCRUM Fundamentals Certification or equivalent practical experience.
• Desired: Six Sigma Fundamentals Certification or equivalent practical experience.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.