Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, & more, via their smartphones. We're creating a more convenient, fun, & responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

Jackpocket is looking for an Associate Operations Manager to support our lottery operations at our Maine based fulfillment center. As our Associate Operations Manager, you will lead all local personnel & take ownership of all local operational functions, becoming an SME on Jackpockets playbook. People management will be a critical part of your role; you will lead hiring efforts, training, & development for your team of Operations Associates. The ideal candidate is team-oriented, resourceful, & ready to take on new situations each day. The facility for this role is located in North Berwick, Maine. This is a full-time position.

Responsibilities

• Lead & manage Jackpockets Maine based fulfillment center operations on a daily basis
• Actively manage a team of employees & participate in day to day lottery ticket processing activities
• Facilitate training & ongoing learning & development for staff
• Continually evaluate performance & efficiency & implement procedural & tactical improvements
• Provide ongoing coaching & mentorship to drive performance & ensure team & individual level goals are achieved 
• Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, & make sure associates are prepared for the day & working in a safe environment
• Monitor supply delivery, inventory management, manage regular cleaning & maintenance schedules, & troubleshoot & system or facility issues.
• Perform cash balance reporting, execution of initiatives & directives, & additional duties as required
• Effectively communicate with regional & senior level operations management on a regular basis

Qualifications

• Willing & able to work nights & weekends
• Bachelor's Degree or equivalent relevant experience
• Technically proficient & able to perform technical troubleshooting
• Able to function independently & complete tasks from start to finish with minimal oversight
• Experience hiring, managing, scheduling, & developing a large roster of mostly part time operational staff
• Experience with personnel management including hiring & firing, familiarity with ME employment law
• Demonstrated experience developing & improving operational processes
• Experience working with a high-growth company or fast paced environment

The base salary range for this role is $65,000 - $75,000

This is a full-time exempt position & is not eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact hr@jackpocket.com.

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