Role Description

In this role, you will have the opportunity to immerse yourself in the heart of Dropbox's platform, collaborating closely with senior leadership, cross-functional teams, & external stakeholders to shape the strategic direction & execution of platform initiatives. As the Platform Ops Lead, you will play a crucial role in driving alignment & coordination across the organization, ensuring that platform priorities are closely integrated with broader company strategies & goals.

You will be instrumental in driving the success of existing Dropbox products & future innovations such as Dash by establishing & executing key operational processes & initiatives. Known for your ability to build relationships & navigate complex environments, you excel in facilitating communication, managing relationships, & driving alignment on key initiatives & priorities.

Reporting to the Head of Product for Platform, you will represent the platform organization's interests & priorities in cross-functional meetings & discussions, advocating for resources & support as needed to achieve strategic objectives. Additionally, you will be responsible for building & leveraging frameworks that streamline processes, ensuring the operational excellence & success of company-wide initiatives.

Youll be working in a fast-paced environment with passionate team members who are focused on quality & execution. If you are a dynamic & detail-oriented individual who thrives in a fast-paced environment & possesses a strong ability to bring order to chaos, then this is the role for you.

Responsibilities

Platform Roadmap Management:

• Ensure that the platform roadmap is regularly updated based on company priorities, market trends, & customer feedback.
• Collaborate with cross-functional teams to align platform initiatives with broader company objectives.

Ownership of Platform Business Rhythms:

• Lead the development & maintenance of platform business rhythms, including annual planning, OKRs (Objectives & Key Results), roadmap reviews, & investment thesis.
• Coordinate with executive leadership, including the Office of CEO (OCEO), to ensure alignment of platform rhythms with overall company strategies & priorities.
• Provide relevant information & insights to board related to platform initiatives & progress.

Financial Management:

• Manage platform budget allocations, ensuring that headcount & hiring plans are in line with financial targets & strategic objectives.
• Collaborate with finance teams to track & optimize platform spending, identifying opportunities for efficiency & investment.

Leadership of Special Projects:

• Lead & oversee special projects identified by the platform leadership team, driving cross-functional collaboration & delivering impactful outcomes.
• Provide strategic guidance & execution support for initiatives aimed at enhancing platform capabilities or addressing key challenges.

Stakeholder Engagement & Representation:

• Act as a key liaison between the platform team & other internal stakeholders, building strong relationships & ensuring alignment on goals & priorities.
• Represent the platform's vision & strategic initiatives in cross-functional projects & discussions, advocating for resources & support as needed.

Success in this role is measured by:

• Effective management & evolution of the platform roadmap to support company objectives.
• Alignment & integration of platform business rhythms with broader company planning processes.

Requirements

• 7+ years experience in a strategic operations or program management role, preferably within a technology or SaaS company.
• Strong understanding of OKR frameworks, annual planning processes, & strategic alignment principles.
• Strong communication skills, both written & verbal - ability to clearly articulate business issues & recommend / synthesize solutions
• Excellent  interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
• Proven ability to manage multiple projects simultaneously, prioritize effectively, & drive results in a fast-paced environment.
• Humble, collaborative, & team-oriented mindset, with a passion for problem-solving & continuous improvement.
• Ability to draw insights from unorganized information & help drive process improvements accordingly