See yourself at Twilio

Join the team as Twilios next Engineering Manager.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio's Phone Numbers team underpins the Programmable Communications Products. For many of our customers, their first interaction with Twilio is through acquiring & using a phone number. This team is  responsible for the systems that power Twilios Global Inventory.

As an Engineering Manager in the Phone Numbers team, youll play a pivotal role in leading & empowering the team of talented engineers to build loveable experiences for Twilios customers while modernizing technology stack. You'll be a strategic partner, technical mentor, & inspiring leader, guiding your team to achieve ambitious goals & push the boundaries of what's possible. Join us as we build the next generation of our products. 

Responsibilities

In this role, youll:

• Team Leadership: Attract, recruit, & onboard top engineering talent. Foster a culture of learning & development, providing opportunities for professional growth within your team. Build & lead a high-performing team of software engineers, fostering a culture of collaboration, innovation, & ownership.
• Strategic Vision & Execution: Partner with stakeholders to define the technical roadmap, align engineering efforts with business goals, & make informed technology decisions. Plan, execute, & deliver projects on time, within budget, & to high quality standards. Manage dependencies, resources, & risks effectively.
• Technical Mentorship: Guide your team in designing, building, & deploying robust & scalable distributed systems & microservices architectures.
• Communication & Collaboration: Communicate effectively across all levels, both technical & non-technical, ensuring clear understanding & alignment. Build strong relationships with stakeholders & partners.
• Process Improvement & Oncall: Continuously evaluate & improve engineering processes, tools, & workflows to optimize efficiency & team performance.
• Oncall: Lead the team in establishing & participating in an on-call rotation to ensure timely response to production incidents & system outages. Facilitate collaborative & blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, & actionable improvement plans.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum 2 years of experience in building & managing high-performing teams in remote setup. Ability to mentor & coach team members across all levels
• Excellent communication, collaboration, & interpersonal skills. Strong organizational & project management skills. Experience working with Agile methodologies. 
• Passion for building innovative & user-centric software solutions. Ability to manage multiple priorities & deadlines effectively.
• Deep technical knowledge & extensive experience working with highly scalable, fault-tolerant, large distributed systems & microservices architecture. Expertise in asynchronous communication patterns. 
• Proficiency in programming languages like Java, strong understanding of relational databases like MySQL & a practical experience with cloud platforms like AWS. 
• Bachelor's degree in Computer Science or equivalent field, or equivalent practical experience.

Desired:

• Prior experience working with PHP & Knowledge of modern front-end technologies such as React, Typescript, Node.js, or equivalent frameworks is a plus
• Experience with containerization technologies like Docker & Kubernetes for microservices deployment & management.

Location

This role will be Remote & based in Colombia. Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.