Warby Parker is on a mission to inspire & impact the world with vision, purpose, & style. We are seeking an empathetic & proactive HR Manager to join our People team & support our rapidly scaling retail business unit. In this role, you'll help ensure every team member feels valued, supported, & empowered to succeed. As HR Manager, you'll handle complex, sensitive issues with empathy & integrity, driving a work culture grounded in respect & teamwork that supports our accelerated growth. We are looking for someone with expertise in employee relations, conflict resolution, & HR best practicesand who has a strong understanding of leave management & accommodations within a dynamic, high-growth retail or customer-focused environment. This role requires occasional travel (up to 25%) to retail & off-site locations for employee relations support, training, & team events. Interested? Excited? Wish you could start tomorrow? Keep reading!

What you'll do:

• Conduct & manage sensitive employee investigations (including those assigned by the HR Director or initiated through our AllVoices platform), acting as a trusted employee relations resource for our employees while resolving concerns, complaints, & conflicts promptly & fairly, & ensuring thoroughness & impartiality
• Utilize the AllVoices platform to meticulously track, analyze, & provide regular reporting on employee relations metrics, identifying trends & insights for continuous improvement across our growing team
• Provide direct HR business partner support to East Region District Leaders, delivering tailored guidance & solutions to cultivate high-performing teams within a rapidly expanding retail footprint
• Partner with retail leadership on performance management, creating development plans that drive employee growth & success
• Support leaders on using corrective action & constructive feedback to develop talent, resolve issues, & encourage a learning mindset
• Provide guidance on company policies & guide leaders & employees on effective, collaborative workplace practices that mitigate risks & ensure a harmonious environment, even as the business quickly scales
• Lead training sessions to reinforce company values, making sure team members feel confident in our standards & practices
• Administer various leave programs (e.g., FMLA, PFL, short-term disability) & the interactive accommodation processspecifically supporting the interactive leave & accommodation process as assigned by the HR Directorensuring both compliance with all relevant regulations & a supportive experience for employees
• Lead & support engagement initiatives that celebrate employees, recognize contributions, & build connections across the team within a fast-paced growth environment
• Champion our core values & promote a culture of respect & teamwork, ensuring all voices are heard & valued

Who you are:

• Backed by 5+ years of experience in Retail HR
• An expert in employee relations, employment laws (including ADA & leave regulations), & creating a supportive workplace
• Someone with excellent problem-solving skills, high emotional intelligence, & the ability to handle sensitive issues professionally & confidentially
• Experienced in partnering with & guiding leaders in performance management decisions, particularly in a high-growth context
• Someone with excellent communication & interpersonal skills, with an approachable style that builds trust
• Able to provide effective HR supportand thrivein a rapidly scaling business unit
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Familiarity with HRIS systems & Google Office Suite
• Experience with employee relations tools like AllVoices

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)