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Operations Manager, Hello Fresh Phoenix, AZ
Job Description:
As Operations Manager, you will be an integral part of how HelloFresh revolutionizes the food industry & the
way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and
will cultivate a culture that is second to none. You will be hands-on & immerse yourself in the trenches to
optimize productivity, promote growth, spark innovation, & incite change from within. We're searching for a
visionary leader who is excited to build something awesome & share it with the world!
You will ...
Drive continuous development to production, quality, cost, & delivery initiatives while building and
maintaining relationships with hourly associates, managers, carrier partners, vendors, & various
departments within HelloFresh
Oversee the day-to-day production operations, ensuring on-time & accurate delivery of customer
orders
Effectively engage, coach, motivate & lead the Production team for career progression and
development
Monitor communication between multiple production lines to eliminate downtime
Establish procedures, metrics & processes to drive productivity & optimization
Analyze & identify areas of improvement in cost savings, production, & lead times
Develop & administer operational procedures for outgoing shipments, handling & disposition of
products, & keeping the highest standards of quality
Create, learn, & assist on strategic planning & forecasting to improve existing production issues
Establish new procedures, metrics, & processes alongside the COO & Director of Operations
Develop & administer operational procedures for executing activities for outgoing shipments, handling
and disposition of products, & keeping the highest standards of Quality
Create a positive team dynamic that encourages all employees to provide feedback & drive change
within the facility, adapt to the ever-changing business, & stay focused on the customer experience
You are...
Bold: you are a true entrepreneurial spirit & not afraid to take calculated risks to disrupt the status quo;
you're a visionary leader that listens to your team & values their ideas
Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
Strategic: you recognize & resolve situations that are ambiguous or challenging, focus effort on meeting
or exceeding goals, & pave the way for efficiency
Problem-solver: you have a knack for production planning & are a critical thinker who uses logic to
identify alternatives & present solutions to complex problems while thinking in terms of contingency
plans
Customer-focused: slightly obsessive-compulsive when it comes to customer experience & strive to
deliver a product that is second to none
At a minimum, you have...
Bachelors degree diploma or GED required
5+ years of operational leadership in food manufacturing/production plant
Prior experience in direct to consumer fulfillment / eCommerce operations
Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a
critical part of our success, & you need to help drive it
Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six
Sigma, APICS, Kaizen certification a plus)
Efficient Microsoft Office (Excel, Word, Power Point) & Google app (Gmail, drive, sheets, etc.)
capabilities
Youll get
Competitive Salary & 401K company match that vests immediately upon participation
Generous parental leave of 16 weeks PTO policy
$0 monthly premium & other flexible health plans effective first day of employment
75% discount on your subscription to HelloFresh (as well as other product initiatives)
Snacks, coffee & catered meals
Company sponsored outings & Employee Resource Groups
Collaborative, dynamic work environment within a fast-paced, mission-driven company
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