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NEXThink // employee experience management software
 
Engineering, Full Time       Posted: Thursday, August 01, 2019
 
   
 
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JOB DETAILS
  Company Description

Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation & employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia & the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.

Thanks to our fantastic growth we are looking for new rock stars!

Job Description

To support Nexthink Manage Services, we are looking for a Manage Service Engineer who can provide remote managed services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers & consultants to provide Nexthink advanced content build . The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

  • Experience on end user computing common issues & proper ways to solve it for enterprises
  • Maintain Nexthink healthy operations in terms of product upgrades & healthy consoles
  • Develop advanced contents for customers & handle testing, pilot & production deployment
  • Develop Remote Actions based on Windows Powershell & advanced Nexthink Scores based on XML
  • Being able to translate analytics findings into appropriate content
  • Being part of customer's internal process
  • Support customers' initiatives on Nexthink areas of operations
  • Work against a set of Service Levels (SLs)
  • Stay current on product development/releases to a level required for the above activities;

This position requires 10% travel to headquarter for training purposes

Qualifications
  • BA/BS preferred in computer science, computer engineering
  • Minimum of 3 years of experience in developing
  • Extensive technical knowledge on end user computing
  • Good knowledge of IT operations in challenging environments
  • Ability to quickly learn new technologies in an unsupervised environment
  • Excellent teamwork & communications skills
  • Enthusiasm for working in an international, collaborative & fast-paced environment & learning new technologies
  • Excellent knowledge of Microsoft Windows & Linux clients & its applications
  • Practical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integration
  • Preferred: knowledge on data science & how to use scripting & visualization tool to provide insights
Additional Information

This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.

 
 
 
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