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Visa // credit cards
Sales, Full Time       Posted: Tuesday, December 10, 2019
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Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description
  • Act as primary technical point of contact for a portfolio of merchants & partners, addressing any technical challenges or payment questions a merchant that may arise.

  • Manage merchant escalations until the issues have been resolved.

  • Manage new merchant implementations & provide consultative payment guidance.

  • Educate merchants on how new CyberSource products & functionalities may contribute to their business models.

  • Monitor accounts to ensure optimal transaction performance.

  • Lead product trainings & perform merchant business reviews as needed.
  • Build deep product knowledge in CyberSource products & services.
  • Engage merchants in face to face meetings
  • Occasional travel may be required ( ~10% travel)

  • A track record of a strong customer focus. 3+ years of experience in a Customer Support/Account Management role is strongly preferred.

  • Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), & markup languages (HTML, XML).

  • Must have the ability to skillfully prioritize & manage concurrent merchant projects & issues.
  • Excellent written & verbal communication skills.

  • Experience in working with cross-functional/cross-department teams.

  • Experience in project management is preferred.

  • Bachelor's degree in Computer Science, Management Information Systems or related discipline is a plus.

  • A self starter with strong organization skills & resolution management

Additional Information

All your information will be kept confidential according to EEO guidelines.

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