THE STORY

When we started in 2012, we were focused on reinventing men's basics with underwear & socks as our starting point. Today, we are a fully-fledged  modern menswear brand that powers radically-efficient wardrobing. Rooted in smart design & performance fabrics, our products are designed to work together through our pioneering Daily Wear System. 

As we continue to expand our offering & our footprint beyond e-commerce to first & third-party retail, we are looking for passionate, proactive, strategic, & creative problem-solvers to join us. If that sounds like you keep reading.

THE ROLE

We are looking for an experienced Keyholder to join Mack Weldons retail team (Boston Seaport location). In this role, youll partner with the store management team to ensure consistent & efficient store operations & deliver an exceptional guest experience. This role will lead the floor by example & be proficient in product knowledge, operational procedures, & all retail systems.

WHAT YOULL DO

• Drive sales & customer experience on the floor by providing above-and-beyond customer service
• Execute store opening & closing duties
• Partner with store management team to plan, coordinate, & execute sales floor & back of house operations
• Ensure all operational, service, & staff zoning procedures are executed to company standards  
• Act as the leader on the floor, driving store vision & purpose on the floor, as well as acting as the point of contact for all customer service & operational questions
• Mentor team members by being visible & setting an example for what great customer experience & product knowledge
• Maintain general store systems & execute operational responsibilities
• Foster & support a productive employee culture in your store
• Gather feedback from customers, store team members, & via observation to report to store management team
• Support store management team in projects & initiatives

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 1 year retail
• Must be flexible with working varied shifts including weekends, evenings & holidays
• An entrepreneurial spirit with the proven ability to work in a fast-paced growing business
• Ability to adapt & deal with ambiguity
• Strong written & verbal skills
• Ability to carry boxes 25-30 lbs for stock transfers
• Can bend, reach, lift & move stock & products

WHAT MAKES US SPECIAL

• We search for the smarter way. Everything we do, from products to experiences to processes, is built with research, ingenuity, & quality. We embrace efficiency in all of its forms but especially in how we work together as a team, the less bureaucracy the better.
• We invite generously because more perspectives make us better. We think diversity of thoughts & experiences is a strength. We check our egos at the door, actively solicit others perspectives, & always assume the best intentions. We build relationships that last.
• We believe that real confidence comes from knowing, not showing. We operate with a steady conviction & are built for the long haul, not to chase the latest fads. That doesnt mean we cant be assertive, expressive or take risks.  But we do so with an informed approach knowing we have the substance to back it up.
• We support the good ones & believe they can finish first. We believe that being good is the most sustainable strategy for success. We work with ethical & humane partners & always strive to do what is right, even if it is at a cost. We act with integrity, own our mistakes, & put in the effort to do our best. 

THE PERKS

• 100% Employer paid health care, dental insurance, & short term disability coverage
• Generous clothing stipend 
• Employee assistance program
• Employee discount
• Paid time off
• Parental leave

Mack Weldons inclusive culture embraces each persons individuality & authenticity. Mack Weldon is an equal-opportunity employer & is committed to providing a workplace free from harassment & discrimination. We are committed to recruiting, hiring, training & promoting qualified people of all backgrounds, & make all employment decisions without regard to any protected status. 

Job Type: Full-time