Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

What Youll Do:

To manage & coordinate client requirements from confirmation to invoice in line with requirements of the Venue Operation & EBMS. 

To maintain exceptional customer service, whilst providing general administrative support to the venue team. 

Operational

• To act as the principle contact for your client during preparation & on the day. 
• To attend & lead the weekly rota meetings in preparation for the following week & review feedback received
• To complete a structured, knowledgeable, & concise client induction on Event Day. 
• To have a strong visible presence throughout the venue & assist clients with any general requests such as photocopying, faxing, ordering taxis & any other reasonable requests
• To assist the F&B function as & when required.
• To ensure client & exhibitor materials are managed in line with Venue policy

Event & Office Administration

• Upon completion of Sales to Event handover, introduce yourself as the client's principle contact.  Send over Key Client Information, AV Notes, & F&B menus. 
• To produce their respective events function sheet no later than Wednesday for an event that takes place the following Monday to Sunday. 
• To record in line with Venue policy costs relating to commission, AV, couriers, & other costs. 
• To ensure final invoices are accurately completed within 24 hours of an event.

Sales

• To take on board comments during the Sales to Events handover 
• To recognise opportunities through conversations with your client to provide open-minded upsells for example branding, catering, & AV opportunities 
• To follow the venue sales strategy. 
• To ensure cross-selling of other venues & services takes place at every opportunity. 

What We Look For: 

Administration Management: 

• System Knowledge (EBMS) to ensure correct management of clients requirements & invoicing

Client management: 

• Delivering excellent client relations to ensure client satisfaction 

Operational knowledge: 

• To have a thorough understanding of room set ups & venue logistics

Team work: 

• Build & maintain excellent team relationships to deliver the best service

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, & Birmingham, & in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces, growing its global network to 39 locations across nine cities & creating the largest single provider of dedicated premium meeting & event venues in the U.S. & UK.  Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/      

Were Here For You: 

At Convene, youll receive:

• Internal & external training & development
• 25 days annual leave plus bank holidays, & company sick pay
• Subsidised fitness membership
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Employee wellbeing support & personal advice programme
• Subsidised eye care
• etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.