See yourself at Twilio

Twilio is seeking a Product Designer to lead the design of customer experiences for our Programmable Voice team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Voice is one of the largest business units in Twilio, providing a high value channel that enables direct human connection through reliable connectivity anywhere in the world. We are at the forefront of innovation in the real-time communications industry powering solutions at thousands of companies such as Uber, Zendesk, Morgan Stanley, & Netflix. Twilio Programmable Voice lets customers make, manage, & route calls to a browser, an app, phone, or anywhere else they can take a call. It is a team with 2 senior designers, expanding to 4,  that work with multiple scrum teams to deliver great customer experiences within Programmable Voice.

 In this role, you will collaborate with multidisciplinary teams to discover, define, & design lovable products for customers. The ideal candidate will be a vocal & committed advocate for our customers, taking a holistic, human-centered approach to making the content of voice calls useful & available across interactions & products. 

Responsibilities

In this role, youll:

• Define, design, review, test & specify interfaces, components, systems, frameworks & tools for developer & customer experiences. 
• Articulate the customer problem & success metrics, & gain alignment with stakeholders on your approach to testing, learning, & iterating on a solution.
• Collaborate with our product partners to understand customer needs, design products & workflows to unlock their potential.
• Partner with Tech Leads & Product Managers to align on scope. Break down complex problems into manageable parts, & articulate the impact of each part.
• Collaborate with other Product Designers, providing constructive, & motivating feedback that helps improve their skills, & the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes & higher standards across the UX organization.
• Remain open, transparent, & inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for & providing useful & constructive feedback to peers of all levels.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing & soliciting feedback, user testing, influencing key decision making, & collaborative handoffs with developers.
• Can share a portfolio with beautiful, usable, straightforward, & lovable designs that demonstrate technical product thinking & an understanding of user-centered design methodologies.
• Has a demonstrated advocacy for design & research methodologies, & is proficient in running quantitative & qualitative research, such as usability testing, analysis, interviews, & field studies.
• Holds a  passion for feedback & the ability to provide useful & constructive feedback to peers of all levels.
• Has experience designing & evolving complex application software in a fast-past environment.
• Has 2+ years of industry experience & a related degree or equivalent experience in UX, Design, HCI, Information Management, Psychology, or Anthropology.

Desired:

• Experience designing advanced data visualizations and/or dashboard tools is a plus.
• Experience at a SaaS software company serving B2B customers.

Location 

This role will be remote & based in Colombia 

Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.