About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security & risk experts Dr. Alex Yampolskiy & Sam Kassoumeh & funded by world-class investors, SecurityScorecards patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, & cyber insurance underwriting; making all organizations more resilient by allowing them to easily find & fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace, by Crains NY as a "Best Places to Work in NYC," & as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 & to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement.  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moodys, Sequoia Capital, GV & Riverwood Capital.

Customer Success/Revenue Operations Manager

SecurityScorecard is seeking a technical & results-oriented SME to lead & maintain our optimization of Customer Success processes & tools.  In this role, you will be responsible for designing & executing our Customer Success strategy in partnership with CS leadership to develop a robust systems roadmap that aligns with our strategic priorities & enhances operational efficiency for customer retention & growth. This is a unique opportunity to be both a strategic leader & a hands-on contributor, building the foundation for a best-in-class Customer Success systems function. If youre a creative problem-solver who brings technical expertise to a collaborative Rev Ops team, this is a great opportunity for you to have a tremendous impact on our organization. 

Responsibilities

• Contribute to & drive a scalable GTM systems roadmap that aligns with business goals integrating seamlessly with existing platforms (Salesforce.com, Gainsight, & Zendesk as core applications)
• Design & implement system solutions & workflows that align with business goals, focusing on automation, data integrity, & scalability
• Create customer feedback loops to respond rapidly to customer requests & provide transparency across all stakeholders. 
• In partnership with CS leadership, implement key customer success metrics & KPIs across all systems & provide a scalable foundation to continue to build.  
• Member of the Rev Ops leadership team partnering with stakeholders across Sales, Marketing, Customer Success, Support, & Operations to define business requirements, design system enhancements, & implement solutions.
• Evaluate, implement, & maintain CS technology solutions, focusing on account management productivity, operational efficiency, & scalability while maintaining robust security controls & permissions.

Qualifications

• 5+ years of experience building & enhancing customer success operations & systems.
• Expert proficiency in Gainsight & Salesforce.com architecture with hands-on GTM engineering skills, with experience managing complex systems & integrations.
• Deep knowledge of tooling, activities, & administrative best practices across the full revenue lifecycleincluding Salesforce, Gainsight, & adjacent productivity tools leveraging AI
• Highly collaborative, with a proven ability to influence stakeholders, attention to detail, & an exceptional sense of ownership.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, & unlimited PTO, parental leave, tuition reimbursements, & much more!

The estimated total compensation range for this position is $136,000 - $184,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications & experience, & may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards & equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity & embraces diversity. We believe that our team is strengthened through hiring & retaining employees with diverse backgrounds, skill sets, ideas, & perspectives. We make hiring decisions based on merit & do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy & applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI