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Hi, we're Oscar. We're hiring a Lead, Member & Provider Services to join our Service Operations team.
About the role
You will be an expert on production team workflows & drives goals & KPIs for the team of support staff to meet business objectives while providing coaching & leadership. You will partner with stakeholders to identify & develop workflow improvements to enhance efficiencies for the team.
You will report into the Senior Manager, Member & Provider Services. You will be management level: Contributor - 3.
Work Location:
If you live within commutable distance to ourTempe office (off the 101 at University Dr), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change.
Pay Transparency:
The base pay for this role in all other locations is: $54,000 - $70,875 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, & annual performance bonuses.
Responsibilities
- Hire & manage a team of Oscar colleagues with direct responsibility for performance management, their growth & development, & associated HR administrative tasks
- Manage your team's outcomes, monitor dashboards, & track operational KPIs, conducting root-cause analysis & constructing action plans when issues arise
- Understand & be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
- Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, & values of Oscar, & providing guidance & motivation to achieve daily operational objectives
- Be a culture carrier, driving engagement with your team by creating an inclusive & inviting culture that aligns with Oscar's core values
- Lead & participate in continuous improvement activities that drive or influence the improvement & development of a high performing production team
- Identify & closing gaps on existing operational workflows
- Work collaboratively across production & other Oscar teams to implement best practice
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 2+ years experience in a fast-paced operations or customer service environment
- 2+ years of direct people management experience
- 2+ years of experience using data & metrics to drive improvements
- Experience in LEAN practices
- Strong verbal & written communication skills
Bonus Points
- Bachelor's degree
- Bilingual (Spanish - read, write, & speak)
- Lean Six Sigma or Process Improvement certification
- Prior healthcare and/or insurance experience
- Advanced Google Suite or Microsoft Office capabilities
- 2+ years experience solving complex inquiries
- 1+ years managing projects
- Experience working with teams in multiple locations & multiple disciplines
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Notice to Job Applicants.
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