Come see whats cookin at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient & exciting to cook meals from scratch. We have offices all over the world & we deliver delicious meals to millions of people.  We are the industry leader in meal-kit subscription services & were growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The HelloFresh team is diverse, high-performing, & international, & our work environment is an inspiring space where you can thrive as a result.

Job Description

As Senior Manager, CI, you will have three primary responsibilities.  (1) You will be responsible for identifying & solving issues in our Factor business unit through continuous improvement methods as it relates to the quality of our product for the customer.  (2) Own the roadmap for projects to enhance our customer experience through quality excellence. (3)  Support the quality operations team in training, documentation, process design & implementation. 

You will

• Serve as a Senior Continuous Improvement Manager across multiple production facilities, including internal & external fulfillment sites
• Identify & maintain a project list of viable opportunities to improve processes & procedures with respect to quality
• Standardize quality process & procedures across the network 
• Use structured problem solving & sound process design skills to improve operations as it relates to the quality of the product
• Implement Factor practices & procedures at third party logistics operations & set up methods of accountability for process compliance
• Use effective project management & communication techniques to ensure successful change management
• Drive KPI improvements through a structured approach such as The Pareto Principal, DMAIC, ///and other Lean/Six Sigma techniques
• Establish a structure for training associates based off of standards & practices
• Develop a set of work-in-process quality standards & measurements of success
• Improve quality inspection techniques & standards at receiving
• Investigate root causes & corrective actions from customer complaint data
• Represent the quality team in cross functional meetings to advocate for your teams needs & processes. 

You are...

• Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, & support
• Bold: you are a true entrepreneurial spirit & not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team & values their ideas
• Action oriented: youre able to prioritize organizational objectives, problem solve & quickly action solutions that improve the quality of our products 
• Strategic: youre a critical thinker who uses logic & data to identify alternatives, evaluate, & present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience & are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality & customer experience
• Results driven: recognizes & resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, & pave the way for efficiency
• Professional:  you assume positive intent of your partners, you treat others with respect, & you hold yourself to a high professional standard

At a minimum, you have

• Bachelors Degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Food Science or related field
• Lean/Six Sigma certification, preferred
• SQF Practitioner certification, preferred
• Preventive Controls Qualified Individual, preferred

Youll get

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium & other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Advancement opportunities
• Emergency child & adult care services
• Collaborative, dynamic work environment within a fast-paced, mission-driven company