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Critical Mass // digital experience design agency
Sales, Full Time    Chicago    Posted: Tuesday, March 03, 2020
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The Account Director is a seasoned leader, business person & excellent people manager. As the Account Director, youll guide the Rogers team to create amazing work, drive a profitable business, maintain great team morale & keep the client happy. The success of the entire team, client budget, profitability & work quality starts & stops with you. Youll build a successful team around a clients needs, skills & budget, always focusing on delivering excellence for your client.


  • Primary role is to direct all aspects of Clients' business
  • Key liaison between the Critical Mass, Client & Partner team
  • Ensure client requirements fulfilled & work with Clients & Partner to define the solution & strategic approach
  • Ensure deliverables in line with media requirements & timelines
  • Seen as a leader - builds internal team & cross agency team - understands capabilities, manages performance, sets tone
  • Ability to identify & create effective processes & procedures for client & agency alike
  • Develops client relationships
  • Delivers & develops Account Plan, targets & business objectives
  • Oversees/manages monthly, weekly revenue including reconciliation
  • Responsible for monthly, quarterly & yearly resource planning
  • Completing projects to a specific schedule & within an agreed budget
  • Ability to support trafficking & launch of deliverables with the Project Management team
  • Prepare monthly overview of client activities, revenue forecast & future plan
  • Contributes to companys evolution - i.e. knowledge sharing, best practices, succession planning
  • Balances client & company needs
  • Adheres to & is an advocate of company values & guidelines
  • Spends majority of time managing / evolving company but remains dedicated to developing own skills
  • Accountable for 100% performance review completion
  • Evaluates quality of work of team members
  • Evaluates teamwork, initiative, work ethic, values adherence
  • Contributes to professional development plan
  • Negotiates financial & operating metric targets with Executive
  • Strong marketing, communication, technology experience & orientation
  • Oversee the management of the organization including strategic & operational planning, fiscal oversight & organizational policies & procedures.
  • Motivates people, works & leads in a team environment & has experience in developing strategic marketing plans.
  • Ensure effective communication & promote a sense or participation & involvement.
  • Direct the organization with the objectives of maximizing financial growth, increasing client base, establishing short-term & long-range objectives & representing the company to potential clients & the general public

Required Skills:

  • Account Management experience in Digital Marketing, Advertising, or Technology Consulting disciplines
  • Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, & Commerce Internet Technology
  • Proven competencies in managing complex teams & client relations
  • Facilitates team motivation & team leadership skills
  • Outstanding attention to detail
  • Ability to react quickly, assess, & implement solutions in a multi-agency environment
  • Full awareness of creative processes & techniques including digital platforms
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