Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, & more, via their smartphones. We're creating a more convenient, fun, & responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As Jackpockets Regional Operations Manager, you will manage multiple operational locations across several markets. You will directly manage people managers across locales & provide strategic oversight for all operational functions. Your core responsibilities will include driving process improvements, developing standard operating procedures & implementing best practices across multiple locations to ensure all staff are knowledgeable & motivated. Youll also partner directly with executive leadership & own expansion strategies for new markets, products, & technologies. This role will require travel throughout the Eastern US up to 50% of the time. 

Responsibilities

• Actively manage large teams of employees (including other managers) across multiple states 
• Develop & deliver new hire training & facilitate ongoing learning & development for staff
• Lead new market launches & own strategic plans for scalable growth
• Establish production KPIs & conduct quality assessments, including creating dashboards & reporting for the management team
• Manage relationships with lottery authorities, partners, vendors, contractors, & other external stakeholders
• Establish & maintain best practices & standard operating procedures in collaboration with peers & leadership
• Continually evaluate performance & efficiency & implement procedural & tactical improvements
• Set team & individual level goals, track OKRs, & provide ongoing coaching & mentorship to drive performance
• Partner across functions including Facilities, HR, Legal, IT, Product, Engineering, etc. for strategic projects, ad-hoc initiatives, & rollout of new policies, technologies, markets, etc. 

Qualifications

• Willing & able to travel & be available as needed, including nights & weekends
• Ability to identify areas of improvement & execute action plans 
• Ability to think critically under pressure & address unforeseen issues or circumstances in real time to ensure business continuity 
• Demonstrated experience developing & improving operational processes
• Technically proficient & able to perform technical troubleshooting
• Ability to function independently & own strategic projects from start to finish independently or collaboratively
• Experience in hiring, managing, & developing individual contributors & people leaders across multiple markets
• Familiarity with federal, state, & local employment law 
• Experience overseeing a workplace that adheres to OSHA regulations 
• Clear & professional communicator, able to partner & present effectively at all levels of the organization

The base salary range for this role is $110,000 - $130,000

This is a full-time exempt position & is not eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact hr@jackpocket.com.