The Insights discipline helps empower Rioters' decision-making to be more data-informed & put player experience at the forefront. We're an interdisciplinary group of scientists, consultants, & strategists from all sorts of backgrounds who join together to represent & advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, & needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, & helping others succeed.

As a Senior Manager of the League Insights team, youll lead efforts to deliver critical validation of League of Legends at Riot. Your team will conduct studies, playtesting, & analyses to inform design & player experience of League as a live game & as we look to the future. You will be responsible for ensuring the overall quality of insights delivered, as well as making sure the team runs efficiently. 

You will report to the Sr. Director of Insights for League alongside an analytics team who will help to scale & validate your research findings to build a holistic picture of the game, publishing, & Esports ecosystem. Your scientific skill set, strong communication skills, organizational rigor, & leadership capabilities will ensure that we have a high-functioning research team that can help ensure our designers, product managers, & game leadership team have the information they need about our players to make League the best it has ever been.

Responsibilities:

• Be accountable for user research efforts that your team supports 
• Ensure the quality of research delivered by your team & drive for continual improvement in the way it is conducted
• Oversee prioritization of research efforts, balancing the research needs of several stakeholder groups across the game team
• Advise League leadership in a strategic capacity, helping to inform their game thesis & roadmap for Insights & validation
• Manage & grow researchers at a range of seniority, including other research managers
• Collaborate with the League analytics lead to strengthen & validate your research with game data analysis
• Inform operational best practices & craft standards for user research in League & across Riot
• Share your results with game & Insights disciplines in clear, illustrative presentations that drive meaningful change

Required Qualifications: 

• Education background in at least ONE of the following categories:
• Advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors or a related discipline plus 4 years of relevant research experience in game development
• Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 6 years of relevant research experience in game development
• 3+ years of experience leading a team of researchers 
• Experience running playtests & usability tests in a variety of paradigms, potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic & longitudinal testing, & more complex or constrained testing paradigms
• Experience conducting multi-modal audience and/or market research potentially including large scale surveys, moderated research communities, focus groups, & persona/profile generation
• Experience conducting qualitative & quantitative data analysis
• Experience leading complex projects with multiple collaborators & work streams
• Trusted to operate independently regardless of structure, owns larger problems/projects/workstreams
• Ability to work collaboratively with others
• Experience synthesizing & presenting data for maximum impact & understanding

Desired Qualifications:

• Strong familiarity with League of Legends as a player
• Experience conducting games user research during various stages of development life cycle from post-launch to new feature ideation & development
• Familiarity with research tools like Qualtrics, QuestionPro or Sawtooth
• Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
• Experience leading research across game development, publishing, marketing, and/or Esports functions
• Experience managing vendors
• Experience working with leadership at the team of teams level on strategic & operational problems

For this role, you'll find success through craft expertise, a collaborative spirit, & decision-making that prioritizes delighting players. We will be looking at your past studies, experience, & your personal relationship with games. If you embody player empathy & care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy & other perks such as flexible work schedules. We offer medical, dental, & life insurance, parental leave for you, your spouse/domestic partner, & children, & a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games & experiences that make it better to be a player. Whether youre working directly on a new player-facing experience or youre supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, were better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, were looking forward to your application.

Its our policy to provide equal employment opportunity for all applicants & members of Riot Games Riot Games makes reasonable accommodations for handicapped & disabled Rioters & does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal & state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state & local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, & the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential & sensitive Company data
• Communication with others, including Rioters & third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, & networks
• Ensuring a safe interactive environment for players & other Rioters

These duties are directly related to essential operations, safety, trust, & compliance obligations within our organization. Please note that job duties may evolve based on business needs & additional responsibilities may be assigned as necessary to maintain operational efficiency & security.