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SUPERHUMAN
We exist so that professionals end each day feeling happier, more productive, & closer to achieving their potential.
Today we are
Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, & productivity!
BUILD LOVE
At Superhuman, we deeply understand how to build products that people love. We incorporate fun & play; we infuse magic & joy; we make experiences that amaze & delight.
It all starts with the right team a team that deeply cares about values, customers, & each other.
CREATE MASSIVE IMPACT
We're not solving a small problem, & we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn't stop there. Next: calendars, notes, contacts, & tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE
We have created the frameworks for how to build product market fit & redefined the narrative of how to onboard customers successfully. We have shown the world its possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, & the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, & Intercom.
This time, were swinging beyond the fences & fundamentally rethinking how individuals & teams should collaborate. We are building a household brand & a worldwide organization. We are here to do the best work of our lives, & we hope you are too.
We are looking for an experienced Senior Site Reliability Engineer (SRE) / DevOps Engineer to join our team. In this role, you will dedicate approximately 60% of your time to Site Reliability Engineering (SRE) responsibilities, ensuring the availability, performance, & reliability of our critical services. The remaining 40% of your time will focus on DevOps practices, enabling automation, continuous integration/continuous delivery (CI/CD) pipelines, & infrastructure management. This dual role is designed for a highly skilled engineer who can balance the operational demands of SRE with the development & deployment efficiencies driven by DevOps.
ROLE
Site Reliability Engineering (60%)
- System Design & Architecture: Collaborate with software engineers to design scalable, fault-tolerant systems & services. Help smoothly integrate AI-solutions into existing architectures, ensuring that AI models, frameworks, & tools work efficiently within a broader system without causing disruptions.
- Service Monitoring & Incident Management: Proactively monitor service health, availability, & performance using monitoring tools like Metabase, Datadog, Prometheus, Grafana, etc.
- Establish SLAs, SLOs, & SLIs for key services & ensure alignment with business goals.
- Respond to & troubleshoot production issues, ensuring quick resolution & minimal downtime.
- Conduct post-incident reviews to ensure continuous learning & improvement.
- Capacity Planning & Scaling: Perform capacity planning & scaling activities to ensure system resilience during traffic spikes or unexpected failures.
- Automation & Reliability Enhancements: Automate repetitive tasks to enhance efficiency (e.g., provisioning, monitoring, & alerting).
- Implement self-healing mechanisms to reduce manual intervention.
- Performance Optimization: Continuously analyze system performance, identify bottlenecks, & work with teams to optimize applications & infrastructure.
- Disaster Recovery & High Availability: Design & implement disaster recovery plans & high availability strategies.
- Test failover mechanisms & backups regularly.
- Security & Compliance: Collaborate with our security team to ensure infrastructure adheres to best practices & compliance requirements.
- Implement & manage security monitoring, patching, & auditing for critical services.
DevOps (40%)
- CI/CD Pipeline Management: Build, maintain, & enhance CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or similar.
- Ensure smooth & efficient deployment processes, enabling fast & reliable delivery of code changes to production.
- Infrastructure as Code (IaC): Manage & automate infrastructure provisioning & configuration using tools like Terraform.
- Work on containerization solutions using Docker & orchestration with Kubernetes.
- Collaboration & Continuous Improvement: Work closely with development teams to ensure best practices in deployment & release processes.
- Champion DevOps culture by mentoring & guiding other engineers in the use of tools & best practices.
SOUND LIKE YOU?
Experience:
- 6+ years of experience in SRE, DevOps, or systems engineering roles.
- Proven experience managing high-availability, mission-critical systems.
Technical Expertise:
- Strong proficiency with cloud platforms (GCP, AWS, or Azure).
- Hands-on experience with containers & orchestration tools (Docker, Kubernetes).
- Expertise in monitoring, logging, & alerting tools (e.g., Metabase, Datadog, Prometheus, Grafana, etc).
- Proficiency in scripting/programming languages (Python, Go, Bash, etc.).
- Knowledge of database management systems (SQL/NoSQL).
- Strong knowledge of networking, security, & distributed systems.
- Driven by passion & curiosity, you embrace AI to up-level your team's productivity & impact, creating delight, delivering exceptional quality, & embracing the extraordinary in everything you do.
Tools & Platforms:
- Experience with Infrastructure as Code (Terraform, Ansible, Chef, or Puppet).
- Familiarity with version control systems (Git) & CI/CD pipelines (Jenkins, GitLab CI, etc.).
Soft Skills:
- Strong communication skills & ability to work collaboratively across teams.
- Problem-solving mindset with a focus on root cause analysis.
- Proactive, self-driven, & able to handle high-pressure environments.
SALARY INFO
Our starting salaries for this role range from $160,000 - $185,000. The salary range does not reflect total compensation, which includes base salary, benefits, & company stock options.
For team members outside of the US we employ & pay through an Employer of Record (EOR). We take a location-based pay approach & compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, & market demands.
BENEFITS
We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.
Taking Care of Your Future
- Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)
- Mental health support with dedicated resources in each region
- Competitive retirement savings plans
- Life insurance & disability coverage tailored to regional standards
Generous Time Off
- Enjoy our generous & flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
- Regional holiday recognition: We encourage you to observe holidays in your local region.
- Company-wide time off like designated Care Days & Winter Break.
- Generous parental, caregiver, healthcare, & compassionate leave policies.
Investing in Your Growth
- $3000 USD per year towards your professional development.
- Free access to Calm & Aaptive (US/Canada)
- Allyship education program to help build your best self.
Setting You Up For Success
- MacBook Pro laptop for your work
- Standard setup with monitor, keyboard, & mouse/trackpad
- $1000 USD budget to make your workspace your own
- Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!
Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach outwe're happy to provide you with detailed information about the benefits available in your area!
At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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