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Asana // productivity software for teams
 
Dublin    Posted: Thursday, February 27, 2020
 
   
 
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JOB DETAILS
 

Were looking for a smart & curious individual to join our User Operations team to help teams move work forward faster. The goal of the UO team is to maximise clarity in customers' work & to help them get the most out of Asana. Customers have a strong voice in prioritising our product development, & we encourage that dialogue through our support channels.

You will become a product expert in Asana & a savant of productivity. Youll help customers with questions, feature requests, & bug reports, & educate them about the best practices for using Asana with a team. Armed with this experience, youll be a liaison between the product team & our customers. Youll provide quantitative & qualitative reports summarising data from support tickets, enriching the product teams context around customer problems.

What youll achieve:

  • Technical & pragmatic focus on customer support
  • Help User Operations increase efficiency by analysing key metrics, assessing tooling needs, & implementing solutions using tools, integrations, & APIs

About you

  • Excellent written & communication skills in English & Spanish
  • Genuine passion for making customers feel happy & understood
  • Natural troubleshooting skills
  • Tenacious work ethic & relentless attention to detail
  • Deep sense of empathy for technology users
  • Customer support/service experience
  • Strong technical aptitude & interest
  • Prior B2B customer support experience
  • Proficiency with Asana, Terminal/iTerm, Desk.com, Github, Recurly, or Zendesk
  • Knowledge of iOS & Android mobile platforms

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations & millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohls, Sephora, Traveloka, & Viessmann. Asana has been named a Top 5 Best Workplace & the #1 Best Workplace in the Bay Area by Fortune three years in a row, & one of Glassdoors ands Best Places to Work. With nine global offices, including a San Francisco headquarters & flagship offices in Dublin, New York, Sydney, & Tokyo, Asana is always looking for curious, collaborative, & mission-driven people to help us enable the worlds teams to work together effortlessly.
 
 
 
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