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FanDuel is the leader in one-day fantasy sports.
 
New Jersey    Posted: Monday, November 19, 2018
 
   
 
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JOB DETAILS
 

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, & leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, & TV/media, including FanDuel, Betfair US, DRAFT, & TVG. FanDuel Group has a presence across 45 states & 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, & Scotland.

We are looking for a Part-time Transactional Customer Service Representative to join our team at Meadowland Racetrack.

What youll do

  • Think creatively & passionately about ways in which we can make every user interaction meaningful & provide the best gaming experience possible
  • Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, & resolve issues
  • Monitor for critical issues & escalate to the proper channels to ensure a speedy resolution
  • Responsible for cash handling large sums of money
  • Programming pay per view systems
  • Monitor customer process & loyalty reward systems
  • Administrative tasks & duties relative to the role

Who were looking for

  • Must be 21 years old & able to obtain a gaming & racing license from the state of New Jersey
  • Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, & resolve issues
  • Help share user insights & trends to all areas of the business including product, marketing, & operations
  • Monitor for critical site issues & escalate to the proper channels to ensure a speedy resolution
  • Get a chance to make sports more exciting for local sports fans
  • A quick & creative problem-solving mind
  • Ability to learn & adapt to changing software
  • Excellent communication skills with an emphasis on writing skills
  • Experience chatting with people (retail, teaching, etc)
  • Empathy, curiosity, humility & flexibility
  • Enthusiasm for varied responsibilities
  • Availability to work flexible hours that include nights & weekends
 
 
 
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