THE COMPANY

MPOWERs borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the U.S & Canada. 

 As a mission-oriented FinTech / EdTech company, we move extremely fast & leverage the latest technologies, global best practices, & heavy analytics to tackle one of the biggest challenges in financial inclusion. Were backed by over $150 million in equity capital from top global investors, which enables our fast-growth & provides our company with financial stability & a clear path to an IPO over the coming years.

Our global team is composed of ex-management consultants, financial services & technology professionals, & other experts in their respective fields. We work hard, have fun, & believe greatly in our cause. For us, MPOWERs mission of making this mission is personal.

 As a member of our team, youll be challenged to think quickly, act autonomously, & constantly grow, creatively in an environment where fast change & exponential growth is the norm. ideation & implementation happens very quickly. We value feedback & emphasize personal & professional development by providing the resources you need to further your skills & grow with the company. MPOWER is committed to cultivating your strengths & curiosity & helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row. We are honored to be nominated by multiple agencies & publications for our leadership in Tech, diversity & social impact. We pride ourselves on being a growth company for grown-ups, where there are no pool tables but rather great health, education, & maternity/paternity benefits instead. Our team diversity has been recognized as well; were one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, & educational background.

THIS IS A FULL-TIME POSITION, BASED IN OUR BANGALORE, INDIA OFFICE.

THE ROLE

As a Servicing Quality Analyst you will be responsible for conducting quality monitoring activity across the Servicing team. Youll be instrumental in continuously improving the quality of customer interactions & ensuring the procedures & policies are adhered to at all times. You will help to coach Servicing Analysts in their communication by focusing on demeanor, product knowledge, accuracy, customer service performance, & adherence to internal processes. Your responsibilities will include, but are not limited to:

• Conducting tests & assessments of compliance, quality & operational controls across the servicing team
• Communicating & escalating breakdowns & weaknesses in key controls
• Following up with business units on compliance & quality issue & incident resolution
• Obtaining, reconciling, & analyzing internal & third-party complaints
• Providing day-to-day support of key compliance processes, including OFAC reviews, marketing & information sharing opt-outs, & data deletion requests
• Proactively identifying opportunities to enhance the customer experience through findings & trends from complaints & testing

THE QUALIFICATIONS

• Bachelors degree (or higher) in a related field
• 3+ years in an operational or customer service position, preferably with a focus on control testing & monitoring
• Prior work experience within financial services or edtech is preferred
• Passion for risk management with a desire for operational excellence & efficiency
• Analytically driven with the ability to interpret & derive insights from data
• Excellent written & verbal English communication skills
• Comfortable interacting & collaborating with business functions & individuals throughout the institution (both laterally & horizontally) 
• Exceptional organizational skills & attention to detail

A passion for financial inclusion & facilitating access to higher education is a must, as well as comfort working with a global team across multiple-time zones & sites!

Finally, you should be comfortable working in a fast growth environment that includes: a small agile team, dynamic roles, evolving responsibilities, variable workloads, tight deadlines, & a high degree of autonomy, empowerment, & ownership.