The role

At HelloFresh we love food, & our mission is to change the way people eat forever. That change comes conveniently packaged in a box - a HelloFresh Box, filled with the best fresh ingredients. With our meal boxes with easy to cook recipes & fresh ingredients, we are driving change in the quickly evolving food industry.

HelloFresh Italia is part of a large group founded in Berlin in 2011: we are the world's leading meal kit provider delivering in 18 countries across 4 continents, with a revenue of 7.6 billions in 2022. We entered the Italian market in October 2021, with an innovative data-driven supply chain & a significant sustainability focus. Mid-term, we have great ambitions to grow into a leading food organization in Italy, impeccably delivering tailored everyday eating options our customers are excited about.

Our Head of Production & Logistics will be a driven, communicative leader with strong analytical & problem solving skills who is excited to contribute to HelloFresh Italys growth story.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills & we love diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role, we would really like to learn more about you.

What youll do

• Reporting into the CEO, elaborate our Downstream Ops strategy to deliver tangible impact to quality, resilience, scale, efficiency & budget,
• Ensure impeccable execution across four departments: Production, Logistics, Ops Tech & Customer Care,
• Lead continuous improvement of our Ops KPIs (e.g. error rates, throughput) & prioritize teams roadmaps accordingly, 
• Oversee relationships with 3rd party logistics providers to ensure effective assembly & delivery of all HelloFresh boxes (i.e. on-time, no errors),
• Ensure implementation of world-class systems & fulfillment processes to support our adaptability & scaling ambitions,
• Build, own & monitor a large Operations budget (including additional investment linked to strategic projects), feeding directly into out P&L,
• Leverage our global playbook & collaborate with HQ experts & other markets to derive initiatives to continuously improve our operating model  including Procurement, Food Safety & Quality Assurance, Tech, Product & Financial Planning),
• Build, lead, & develop high-performing  Ops & Analytics team in an ever-changing positive & performance-driven culture.

What youll bring

• Fluency in English & Italian - both written & spoken
• 5+ years of experience in high-performance, Ops-excellence environments,
• Passionate & supportive people leadership with 3+ years' experience managing teams,
• Strong dose of critical thinking & a learning never stops mindset,
• Excellent analytical skills & a data-driven approach to decision making, coupled with strong business mindset required to lead business impact assessments, 
• Ability to think strategically & communicate at the executive level, coupled with top-notch organizational skills & an attention to detail,
• Strong ability to influence required in a partnership environment with third-party stakeholders, 
• Background in Manufacturing, Fulfillment, Shipping, Receiving, Inventory, Warehousing, 
• Hands-on mentality & excitement for working in an environment with a high level of ambiguity & change, with ability to deal with a broad range of challenges related to operationally scaling a venture,
• High level of integrity & ethics

Who you are

• Bold: youre adventurous, outgoing & optimistic; youre confident making decisions & taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, & imagination; you are not afraid to ask, what if & constantly challenge the status quo, nor rolling-up your sleeves to get things done if needed
• Versatile: you roll with the punches & dont get overwhelmed easily; you enjoy grinding away at issues & have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams & cultivating collaborative partnerships at all levels & departments of an organization
• Strategic: you recognize & resolve situations that are ambiguous or challenging & use logic to identify alternatives, evaluate, & present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: positively obsessed with customer experience & strive to deliver a product that is second to none

What's in it for you

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase on the Italian market.
• A vibrant, international environment with mission-driven colleagues.
• A guaranteed steep learning curve & boost for your career.
• Smart-working opportunity for up to 50% of your time.
• Benefit from our selection of employee perks.
• Significant reduction on your HelloFresh boxes.
• Meal vouchers.
• Access to FitPrime Smart (online sport platform with more than 1000 videos on demand & 300 live videos of yoga, pilates, cardio, toning & meditation).
• Annual Learning & Development budget.
• Meeting-free morning every Friday.
• Free high-end tech equipment.
• Monthly social events & bi-annual company parties.
• Free drinks, snacks & fruits in our vibrant & recently renovated office

Are you up for the challenge?

Please submit your complete application below including your salary expectations & earliest starting date.

After submitting an application our team will review this & get back to you within 5 business days.