The Senior Manager, Field Tech Operations is a critical role within our Technology Operations Central organization. This person will manage & support the Technology infrastructure for our Airports & other venues in multiple cities within their designated region. You will join a highly technical team dedicated to ensuring technology stability & reliability for our Ambassadors & members. We are looking for a customer-focused technologist who thrives in fast-paced, complex environments with the ability to problem-solve independently while thinking & working strategically as part of a larger team.

What you'll do:

• Build, maintain, & support CLEAR Pods in airports, sports, & other applicable locations within your region
• Manage all technical infrastructure within CLEAR airport offices & pods, including network infrastructure, laptops, mobile devices, device lifecycle, inventory management, & documentation
• Provide onsite & remote support within your region & across all regions as events or launches occur
• Provide leadership, support, & coaching to regional field techs within your region
• Develop & maintain relationships with managers & ambassadors at CLEAR venues to help ensure technical needs are addressed & managed in a timely manner

How you'll measure success:

• Ticket volume & trends within CLEAR venue & how you adjust for them
• Strength of relationships with CLEAR managers, ambassadors, & team members
• Operational uptime within your region

What you're great at:

• Proven track record of providing onsite & remote IT administration & support (More than 5 years in applicable IT administration experience)
• Strong communicator with the ability to execute flawlessly in a rapid-paced environment while interacting with technical & non-technical end users
• Previous experience working with Windows & MDM (including Intune) & networking (including Cisco Meraki)
• A self directed & collaborative approach while prioritizing the customer experience
• Ability to identify trends & recommend solutions to improve the overall CLEAR experience
• Based in Chicago or New York City, with ability to travel to designated locations across the US, as needed

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. Our hybrid work environment provides flexibility. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. 

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With nearly 19 million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.