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About the Position:
Customers are the lifeblood of our company & Qumulo is looking for strategic, customer-focused, & results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage & work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS & Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue & ensuring proper communication & resolution.
About the Company:
At Qumulo, we build innovative storage solutions that will permanently change the enterprise storage marketplace, improve quality, & increase service standards. We are dedicated to a fast, reliable product & providing clients with a seamless user experience & unprecedented visibility of their data. Founded in 2012 by the inventors of scale-out NAS, our vision has attracted a team of storage pioneers from Amazon Web Services, Google, & Microsoft. Our mission is simple to be the company the world trusts to store, manage, & curate its data.
Responsibilities:
- Work cross-functionally with our sales, product, & engineering teams to proactively manage each customers successful deployment in both on-premises & cloud environments
- Proactively manage each customers business needs & environments
- Troubleshoot issues with deployed Azure or AWS cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, & general file system issues
- Prioritize & drive resolution for escalated customer issues in both cloud & on-premises environments
- Provide feedback to engineering & product teams on product gaps & areas of improvement, particularly related to cloud offerings
- Collaborates with peers & mentors on complex issues
- Consistently grow knowledge & expand skill sets in cloud technologies
Qualifications:
- Excellent written & verbal communication skills
- Strong problem-solving skills with a can-do attitude
- 6+ years of experience in a customer-facing role including 3-5 years of troubleshooting cloud environments
- Demonstrated working knowledge of major cloud platforms (AWS or Azure), including compute, storage, networking, & identity management services
- Familiarity with cloud deployment processes & tools such as AWS CloudFormation, Terraform, or Azure Resource Manager templates
- Experience with cloud monitoring & logging tools
- Basic network troubleshooting skills & understanding of general network technologies
- Familiarity with Linux & Windows operating systems
- Familiarity with Windows Active Directory or LDAP
- Understanding of file permissions & access control in cloud environments
- In-depth knowledge of storage solutions, including expertise in NAS & scale-out file systems
- Proficiency in Linux command line scripting & Python programming for automation & analysis tasks
Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus but not required
The annual pay range for the role is USD $110,000 - $140,000.
Individual pay depends on various factors, such as role level, relevant experience & skills, & location. Pay ranges are reviewed & typically updated each year. Offers are made within the pay range applicable at the time.
The role involves supporting both cloud & on-premises solutions adapting to customer needs. We value continuous learning & adaptability in this rapidly evolving field.
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, & other relevant information.
Qumulo is committed to complying with all applicable federal, state, & local laws concerning background checks. We ensure that our background check process is fair, consistent, & transparent, & we follow all legal requirements regarding the timing & scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws & only after a conditional offer of employment has been made, where required.
For more information on our Applicant & Employee Privacy Notice please click on the link below:
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