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Critical Mass // digital experience design agency
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As an Account Director, you expertly manage & grow client relationships. Clients describe you as an expert & trusted advisorand you use engaging leadership to develop those senior level client relationships. Overall profitability of the business & client satisfaction is on your shouldersbut you have that covered. Most importantly, youre a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns & programs.

You will:

  • Provide strategic direction for clients.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams & client teams.
  • Manage finances of account revenue & profitability.
  • Develop & deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship & the product provided to accounts.
  • Ensure all Statements Of Work are drafted, documented, accurate, & implemented.
  • Foster relationships with other Account Directors, Account Team members, & multi-disciplinary teams.
  • Mentor & coach team members while motivating & leading overall project teams.
  • Define & implement best practices at the business unit level.
  • Contribute to overall development of the Client Services department.

You have:

  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
  • Experience managing a website & digital product applications. Telecommunication experience a plus.
  • Experience working with complex project & complex clients, delivering annual services revenues in excess of $5MM each.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex teams up to 20 people & client relations.
  • Solid experience formulating & driving long-term strategic account plans, strategies, & roadmaps.
  • Ability to react quickly, assess, & implement solutions.
  • Advanced negotiation, communication, writing, & organization skills with an outstanding attention to detail.
  • The leadership skills to motivate distributed teams.
  • Must have patience & be able to deal with others using tact & always exhibiting good judgment.

What We Offer:

  • Global maternity & parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

We continually review ranges to address skills, experience & markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but arent limited to, a candidates experience & skills relative to the scope & responsibilities of the position. For current CM employees, tenure will also be a consideration.
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