See yourself at Twilio

 Join the team as our next Product Data Analyst (L3)

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help uncover & deliver product data, analysis, & insights that empower stakeholders at all levels to maximize the impact of data in decision making. Our team is expanding to provide meaningful, data-backed insights from which to develop & grow our industry leading communications products.

Responsibilities

In this role, youll:

• Work with product managers to inject data into decision making & planning to increase confidence in strategic business outcomes via defining OKRs, designing & building insight generating reports & dashboards, & partnering cross functionally to source & process product data.
• Leverage SQL programming skills & data visualization tools to communicate product insights & recommendations to stakeholders at all levels. Standardize, maintain, & document metrics, models, datasets, & dashboards leveraging tools such as Looker, Tableau, Confluence, Acryl, & code.
• Source, identify, & leverage data & insights for time-critical & strategic decision making.
• Own & foster stakeholder partnerships by acting as a trusted advisor. 
• Collaborate with data producers & consumers during the product development lifecycle to ensure consistent data quality & availability for reporting post launch.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-5 years of professional experience performing quantitative analysis, building dashboards & reports, working with business partners to convert ambiguous, messy data into tangible & actionable results that influence product & business impacting decisions in a fast paced industry. 
• Intermediate level experience writing, developing, & performing QA in SQL & SQL-like relational data languages (2+ years on a regular basis). 
• Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading & operationalising workflows in production.
• Ability to think strategically & initiate, refine, & complete projects with minimal guidance in an often ambiguous environment.
• Experience with modern data visualization tools. Tableau & Looker (LookML) is preferred.

Desired:

• Experience or familiarity with data warehousing and/or ETL processes, & distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.
• Experience in python (e.g. pandas, numpy, scikit-learn) or R for data manipulation & analysis, including predictive analytics, regression, hypothesis testing, & causal analysis is a plus.

Location

This role will be remote, & based in India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.