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JOB DETAILS
 

Who We Are:

JOOR is wholesales leading digital marketplace & data exchange, connecting the worlds best brands & top retailers for faster, easier, & smarter business. The only platform serving the needs of both buyers & sellers, there are more than 8,600 brands & 190,000 retail locations on JOOR. Brands & retailers with a Full Access subscription to JOOR rid themselves of manual processes & grow their businesses through more efficient & impactful exchange of product data, order processing, assortment planning, & real-time analytics. JOOR is headquartered in New York City & has offices in London, Los Angeles, Madrid, Melbourne, Milan, Paris & Philadelphia.

We are a team of wholesale industry experts & technologists passionate about transforming the wholesale industry through disruptive products & services. Join us!

Why JOOR:

What Youll Do:

  • Be a leader within the Customer Success team, partnering with the Global Director of Client Relations to develop global processes & strategies to be implemented on a regional level.
  • This is a player/coach role where you will manage your own book of brand accounts while managing & mentoring the NY team of Customer Success Managers & dotted-line overseeing NY Product Support team members. Essentially, you will be responsible & accountable for the New York's regions customer experience.
  • Create strategy for & motivate the team to deliver expected KPIs, ensuring high unit & revenue retention for the region.
  • Onboard, train & develop trusted advisor relationships with strategic & high-value accounts to continually drive incremental value & return on the customer's investment.
  • Serve as a resource for the region for client escalations & higher-level issues relating to adoption/usage, product, pricing, accounts receivable, integrations & more.
  • Strategically expand our revenue in accounts through cross-sell & upsell opportunities, & support team in their efforts.
  • Train & manage individual team members performance, ensuring Customer Success team members consistently master & execute CS process & strategy, leveraging all necessary tools/technology (JOOR platform, Salesforce, Jira, etc.).
  • Create strong partnerships with Sales & Marketing counterparts to ensure a seamless client experience from prospect to ongoing client.
  • Be an advocate for regional client needs by communicating to senior leadership & working cross-functionally with our Product, QA & Data teams to help move projects forward.

What Were Looking For:

  • Bachelors degree
  • 7+ required years of experience managing accounts or owning a book of business
  • 5+ years of relevant work experience in SaaS, B2B or Account Management preferred
  • Experience managing & coaching a team
  • Strong negotiation & sales skills
  • Experience collaborating with cross-functional teams
 
 
 
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