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About The Team:
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be; on time & in full for our customers in the North West. They are the intermediary between drivers & customers taking on sole responsibly for the final mile/home delivery. The Delivery Operations Manager will lead the site, drive performance, own KPIs, & manage delivery service partner (DSP) relationships at a strategic level. This person will be the go-to escalation point & key contact for wider logistics & cross-functional teams.
What You Will Be Doing:
- Oversee all final mile operations at site level, ensuring targets are hit & standards upheld
- Own performance metrics, cost control, & daily delivery execution
- Create clear, insightful reports that drive action
- Build strong working relationships with our DSPs from onboarding through to daily collaboration
- A proactive approach to protect the customer experience
- Lead, coach, & develop a team of supervisors & support staff
- Foster a high-performing, collaborative culture where feedback & growth are part of the day-to-day
Who You Are:
- Leadership experience working in last-mile delivery or home delivery operations
- Comfortable managing external partners & internal teams in a dynamic environment
- Data-driven, with a clear head for numbers & performance metrics
- Decisive, calm under pressure, & always customer-focused
- A natural team builder who enjoys coaching & developing others
What you will get in return:
70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Electric vehicle scheme
Mental health first aiders & an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance
Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE
Shifts: Saturday - Wednesday, 8am - 5pm
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home & in the office. For more details on eligibility & how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed & if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health & safety matters. You are responsible for ensuring you take reasonable care of your own health, & safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately & actively raise health & safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe & secure environment, we will process Disclosure & Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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