About Kepler

Kepler executes engineered marketing, where every message & ad delivered helps create a more personalized & productive relationship between brands & their consumers. We do this by acting as clients agency of record, as their in-house team, or some hybrid of the two & by harnessing data & technology across all paid digital media & data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, were proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team & our clients.

• We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, & how we're responding to challenges we face.
• We're growing. For you, that means unparalleled growth opportunities & a role in shaping the direction of the company.
• We're fun. You'll work with & learn from the smartest people in the industry & have a blast doing it.

Overview

The Activation team is the main interface between our clients & the rest of the business. We are not only responsible for building great relationships with our clients & delivering award winning digital campaigns, we are also accountable for the growth & development of our clients businesses. Whether that involves being first to market with new digital channels, supporting measurement journeys, providing innovative optimisation solutions or educational workshops, we pride ourselves on the strong client partnerships built.

We are currently looking for a Client Partner to join the team & become an integral part of our business unit.

Role Overview 

The Client Partner will champion best in class client service by building trusting partnerships, providing strategic guidance & pushing the boundaries of innovation. An ambassador for Kepler, you will lead by example & provide thought leadership for key department & broader business initiatives. As a member of the department leadership group, you will run a team of Directors, Managers & Analysts providing line management & coaching supporting & ensuring operational excellence.

About the Role

• Build deep relationships with senior client stakeholders leading to successful partnerships
• Be seen as a trusted advisor to key client stakeholders across all aspects of digital marketing, shaping requirements, providing thought leadership & consulting with them on how to successfully achieve their business goals
• Provide educational support to client stakeholders as required
• Lead & develop client strategy against broader marketing & business objectives, pushing the boundaries of innovation
• Produce compelling strategic proposals & recommendations which clearly communicate how they meet business goals whilst simplifying the complex
• Lead & manage specialist projects for clients, the team & the company
• Effectively grow new business from existing clients, identifying opportunities to develop new & creative ways to add value
• Provide expertise for the application of new products/technology
• Adept in the use of data, media & creative capabilities across various digital channels
• Maintain or improve client health & satisfaction scores
• Work alongside sales to contribute to new business pitch strategy & storytelling
• Motivate & inspire team members, supporting with training, learning & development
• Conduct performance appraisals for direct reports & ensure team appraisals provide clear & effective development goals 
• Develop valuable relationships with all colleagues built on strong communication & collaboration
• Proactively seek ways to improve internal processes & ways of working with the clients & team
• Embody Kepler company values as a role model for the team & ambassador for the business

Desired Experience & Skills

• At least 7 years experience working within the media industry, with extensive digital media or digital consultancy experience
• Commercially minded, with an impressive track record of contributing to new business pitches & growth of existing business
• Proven track record of managing & building sizeable client accounts
• Good knowledge of our competitors & their position in the market
• Experience of pro-actively managing & developing a strong account team
• Highly numerical & analytical
• A proven passion for digital media/advertising & technology

Benefits

• 25 days annual leave, increasing to 28 days after 3 years. Option to buy additional annual leave allowance up to 30 per year
• Healthcare cash plan
• Monthly Wellness Allowance 
• Ride to work cycle scheme
• Season ticket loan scheme
• Work from Anywhere (WFA) for up to 4 weeks per year
• Hybrid working 3 days onsite & 2 days remote per week
• Flexible working with start & finish times between 8am-10am, & 4.30pm- 6.30pm
• Company pension contributions
• Enhanced parental leave policies
• Annual tuition budgets for out of work study
• Mobile phone, home broadband reimbursements
• Working from home equipment budget
• Weekly free breakfast, fruit & drinks
• Regular paid socials, & social budgets