See yourself at Twilio

Join the team as our next Senior Solutions Engineer - French Speaker for our Twilio Communications EMEA team. 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. 

About the job

The Twilio Solutions Engineer is both highly technical & a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

This position is needed to deliver the technical win & product fit to our customers across EMEA & in particular focusing on French speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilios Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, & provides creative solutions to our customers' most complex communications & customer engagement challenges & needs.

Responsibilities

In this role as Solution Engineer, youll:

• Work alongside Twilio Strategic & New business Account Executives, other Twilio Solutions Engineers, Professional Services & Twilio Partners as needed through the pre-sales process, to strategise & plan for deal success. 
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations & enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs & requirements, & Twilios best in class communications technology. 
• Lead technical discovery sessions with our customers to uncover their needs & challenges to articulate Twilios ability to enable their success & solve their challenges. 
• Build & present powerful & complex presentations & product demos to help showcase the capabilities of Twilio Communications Products 
• Support Key strategic Pilot & Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region

• Form an understanding of a customers business & help solve problems theyve identified as well as uncover areas of opportunity
• Build trusted advisor relationships at the highest levels of our customers & present creative new solutions & architectures that enable & inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets & reusable presentations 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Twilio is looking for a Communications Solutions Engineer with a strong desire to work in a technical pre-sales role. You will need:

Required:

• Fluent French speaker 
• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding & experience of the sales cycle & the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: youll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence & communicate complex topics to multiple levels of technical & non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customers needs & guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) & cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
• Backend (Java, C#, Node.js, Python or PHP)
• Web (JS, React)
• Experience with designing & consuming REST APIs

Desired: 

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS & Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development & skills with a major cloud platform. 
• Experience with sales methodologies 

Location 

This role will be remotely based in the UK or Ireland 

We prioritise connection & opportunities to build relationships with our customers & each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now! 

If this role isn't what you're looking for, please consider other open positions.