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Casper is a sleep startup re-imagining the experience of purchasing a mattress.
 
Design, Full Time    New York    Posted: Friday, March 08, 2019
 
   
 
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JOB DETAILS
 

Looking for a job to get you out of bed?

Casper is seeking a Senior UX Researcher to join our growing New York digital design team. At Casper, UX researchers work across the product development process. You will help identify improvements, analyze the impact of our efforts & help drive product strategy. Our ideal candidate will translate business requirements, behavioral research, analytical data & consumer trends into concise recommendations that inspire the future of Caspers digital offerings. We are looking for someone who can move quickly from curiosity to insight, & turn insight into direction by deploying a mix of quantitative & qualitative research applications for in-home & retail.

Casper is one of the fastest-growing consumer brands of all time, was named one of Fast Company's 50 Most Innovative Companies in 2017, & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, & is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, & its product line has expanded to include sheets, pillows, a matching foundation, & a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do

  • Lead testing that deepens our understanding of the user experience & possible optimizations - informing & unblocking design & development roadmap.
  • Lead on-site, remote, & in-field user research studies with users that provides insight that drives product & business strategy.
  • Scale your impact through employing qualitative research tools & establishing process & templates that empower the digital product team to do tactical research - freeing you to do more strategic research.
  • Proactively identify opportunities for research projects & manage a backlog of projects - working with design leadership, designers & product managers to prioritize.
  • Leverage secondary data, trends & lessons to set the cultural context for the team.
  • Share tangible findings & prioritized recommendations with the teams on a regular basis, making connections between cross-functional team needs
  • Manage third-party research vendors & recruit for studies as necessary.

Our dream candidate is...

  • Have 5-7 years experience conducting user experience research within technology, DTC or retail sectors.
  • Ideally, has MA/MS+ in a related field, like psychology, human factors, design research, information sciences or sociology.
  • Have a deep knowledge of user research methods & are creative in developing approaches that cater to a diverse range of opportunities.
  • Are interested in design & product development & driven by seeing your research put into action - we dont do research in a bubble.
  • Can work independently across planning, delivery, analysis & communication.
  • Have worked at a fast growing company & conducted research in a context of uncertainty, ambiguity & complexity.
  • You know the ins & outs of different unmoderated testing tools (e.g., UserTesting, UserZoom) & eye-tracking.
  • Youve helped onboard product teams to conduct their own research and/or have conducted unmoderated research at scale.
  • Are an excellent communicator - able to hold your own in a meeting & presentation as well write a concise, clear summary of findings.
  • Are self-motivated, detail-oriented & able to manage multiple projects simultaneously.
  • Can appreciate & balance customer, business & brand goals.

The syrup on your waffles

  • Salary to pay your bills, a potential bonus for some splurging, & equity so that youre part of the Casper family.
  • Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles...).
  • 401K program so you can still spend money later in life.
  • Extra cash incentives for being healthy & fit (we actually give you money to track your sleep!).
  • Unlimited vacation policy. If you need time off just take it; we trust you!
  • Bi-weekly catered lunches to catch up with your teammates.
  • Free snacks & coffee, including a huge breakfast selection (10 types of cereal anyone?)
  • Nap pods, for those days when you stayed out a little too late...
  • A full gifted bed set when you join (mattress, sheets, pillows, the works)!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you, but if youre feeling sleepy, take a nap before applying!

 
 
 
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