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Twilio // platform for building messaging applications
Engineering, Full Time    New York City, New York    Posted: Thursday, March 10, 2022
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See yourself at Twilio

Join the team as our next Strategic Partner Engineer - Segment.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

The Strategic Partner SE role has the opportunity to cultivate & enable key technology partners & key channel partners to assist our customer-facing teams in generating pipeline, closing deals, & realizing the success of our customers.This is the perfect opportunity to roll up your sleeves & have an impact on the next phase of Segments & Twilios go-to-market strategy through Partnerships.


In this role, youll:

Technology Partners:

  • Act as the technical point of contact for all priority/focus partners

  • Provide feedback to Product to drive inputs & evolution of Segments roadmap

  • Define & document best practices for deployment of joint partner solutions

  • Synthesize & communicate customer feedback about integrations

  • Enable partners on the technical merits & differentiators of Segment

  • Create relevant documentation for partners & customers consumption

  • Provide support for certification & inclusion in Technology Partner Programs

  • Contribute criteria for partner tiering & certification in Segment's ecosystem

Channel Partners:

  • Conduct technical enablement for partners & develop strategies & initiatives to drive scale which includes building, defining & executing technical enablement programs

  • Create customized demos & joint POCs/pilots to show high value use cases

  • Define Segment technical skills progression

  • Support partner RFPs for sourced & co-sell opportunities

  • Work with partner Architects & Developers to gather project deployment feedback

  • Create & update self-serve Sales & Implementation Enablement certification paths in LMS

  • Monitor & Analyze Partner Progression through Enablement & Activation

  • Work with GSI's & Channel Alliances to develop end-to-end managed services packages

  • Light touch support for initial implementations of newer partners

Internal Partners:

  • Enable Twilio Partner Solution Architects on the value & technical functionality of Segment.

  • Support strategic partner meetings alongside Twilio Partner Solution Architects as a Segment specialist.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

  • Are eager & motivated to learn new technologies

  • Are a self starter with strong problem solving skills

  • Have experience creating & delivering training & enablement

  • Understand complex sales processes, build consensus & be adept at developing relationships at multiple levels.

  • Have strong domain expertise in the areas of advertising, martech & SaaS applications

  • Are able to rally internal cross-functional resources to enable partner success.

  • Have the ability to set priorities, focus on details & motivate internal & external teams to deliver agreed-upon goals.

  • Have stand out verbal, written & communications skills

  • Have strong problem solving skills.

  • Have 3-8 years of experience in Sales engineering, Solution architecture, Business Development, or Customer Success

Location This role will be based in New York or one of our other remote office locations. This role will remotely support teams across USA & EMEA so EST timezone is preferred. Our expectation is that the team will get together in person 1-2 times/quarter once it is safe to do. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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