About Quartet Health

Quartet is a purpose driven value-based behavioral healthcare company, building the nations leading behavioral health home. We deliver integrated care & better outcomes to improve the health of communities across America. Quartet is a trusted partner of health insurance plans, health systems, community behavioral health centers, certified community behavioral health clinics, & federally qualified health centers in 36 states across the country. We identify people in need of care & connect them directly to high quality behavioral care providers, including Quartets own medical group.

At Quartet, our values guide the way that we work together, starting with our commitment to putting patients first, & our shared focus on collaboration & innovation, so that we together can improve lives, one person at a time.  

Quartet is backed by top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, Independence Health Group, & Echo Health Ventures.

Our Benefits

We're proud to offer the following benefits to all clinicians:

• Competitive compensation
• 100% cost coverage for all required licensing/credentialing fees
• IT equipment & support
• Mental health benefits via our EAP, with up to 5 free counseling sessions per concern
• Mileage/transit reimbursement where travel is required for the role

We offer additional benefits to our team members working full time:

• A generous accrued PTO policy in addition to ten paid holidays & paid maternity leave
• Robust medical, dental & vision insurance plans
• A 401(k) plan with employer match
• 100% employer-paid life insurance, short-term & long-term disability insurance
• Annual continuing education unit (CEU) budget

Role Compensation

• Total compensation $80,500 (includes 15% target bonus, paid quarterly, based upon performance as assessed by management). 
• Compensation commensurate with credentials & experience. 

About the Team & Opportunity: 

Quartet is looking for a Care Manager - Social Worker in the Philadelphia area who is passionate about holistic care to those with serious mental illness. Our Care Manager - Social Worker is a critical member of our multidisciplinary team, responsible for referral, linkage & related coordination of care for managing behavioral care for adult patients with serious mental illness, both virtually & in person. 

Accountabilities:

• Develop a strong rapport with a diverse set of patients (socioeconomic status, age, sexual orientation etc.), supporting patient engagement in the program
• Responsible for inbound & outbound patient contact, including scheduling appointments & managing inbound phone calls directly from patients 
• Liaisons to facilities (e.g. hospitals, inpatient centers) by developing deep relationships with key personnel (e.g. Discharge planners)
• Determines plan to address non-clinical care gaps by facilitating connections to community-based services & supports
• Flags acute events such as patient hospitalizations to the Nurse Care Manager
• Leads patient management services including medical records requests, prior authorizations, pre-certifications, advanced care planning documentation, etc.
• Willingness to assist with after hours call coverage on an as-needed basis, in partnership with the rest of the care team in a staggered schedule

Minimum Qualifications

• Bachelors or Masters Degree in Social Work or LCSW
• 2+ years of clinical social work experience with behavioral health populations, or 5+ years of clinical social work experience with general populations
• Experience in supporting longitudinal care plans for complex patients, in partnership with a broader internal Care Team
• Ability to travel locally within the Philadelphia region at least 60% of the time to see patients in the hospital, home & community
• Have a valid drivers license, active auto insurance, have access to a car & willingness to drive to the patient location
• Excellent written & verbal communication with an emphasis on clarity & compassion
• Strong computer skills, including experience working with Electronic Health Records (EHR)
• Basic understanding of insurance products, benefits, coverage limitations, laws & regulations as it applies to the health plan

Preferred but not required Qualifications

• Experience in supporting care management for individuals with complex mental health concerns, including patients with Serious Mental Illness or co-occurring substance use disorders
• Experience working with academic health systems
• Knowledge of the local health system landscape & available providers in the greater Philadelphia area
• Consistently model our values including strong teamwork, patient-focus, innovation, excellence & productivity
• Experienced in using Microsoft Word & Excel as well as ability to work with multiple applications
• Bilingual candidate (Spanish and/or other languages)
• Passionate about helping build innovative models of care that improve the lives of vulnerable populations

Hiring at Quartet:

Quartet actively encourages applicants of all backgrounds to apply & is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to talent@quartethealth.com 

Headhunters & recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter & agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet. Have someone to refer? Email talent@quartethealth.com to submit their details to us.