Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, & provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data & analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, & affordability for patients. 

innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults & children including psychiatric evaluations, therapy, medication management, patient education & consultations. In 2021, Quartet acquired innovaTel, & together we are delivering on our shared mission of enabling speed to quality mental health care for all.  We are deeply committed to growing a diverse team & an equitable & inclusive culture where all Quartetians are empowered to be themselves & do their best work.

About the team & Opportunity:

Quartets Network Transformation team is responsible for building a curated ecosystem of mental health providers & delivering value to our payer customers, which starts with building strong relationships in each of our markets. Specifically, the team is tasked with creating, implementing, & scaling Quartets Care Connections product & setting mental health providers up for long term success. Network Transformation works closely with teams across the organization to ensure continuous innovation which includes close collaboration with Customer, Market Operations, Care Navigation, Product, Clinical, & Data teams. Our approach is partnership rather than selling, to align on joint pain points, value, GTM strategy, & product capabilities. Our partnerships require someone who enjoys a fast-paced, innovative environment with daily client interactions, as we build & scale across the organization.

The Network Growth Specialist will serve as a valued resource for Mental Health Providers (MHPs) within a group of markets that have been implemented & onboarded with Quartet. The Network Growth Specialist is a trusted partner & point of contact for Quartets MHP partners, reporting into the Senior Network Transformation Manager & partnering closely with internal Quartet teams to deliver operational excellence, manage client interactions & operations, & identify & address areas for improvement to support Quartets ability to consistently deliver value. The Network Growth Specialist will be responsible for owning the operational components for the MHP to drive success within our payer customer contracts & get patients to care faster. Payer customers rely on Quartet to report back on important care events to understand how quickly their members get into care & their clinical progression over time. 

Accountabilities:

• Serve as the face of Quartet for any providers (both referring entities & mental health clinicians) seeking platform support & troubleshooting
• Maintain network adequacy through a comprehensive understanding of the active MHP network, including but not limited to account oversight, profile management, & performance monitoring
• Ongoing quality over quantity by verifying MHPs National Provider Identifiers (NPIs) & state licensures to guarantee members are treated by fully licensed professionals
• Monitor platform compliance to ensure MHPs are providing timely & accurate updates about the status of Quartet referrals, including submitting information on behalf of the practice if needed 
• Manage supply of MHPs by regularly reviewing unresponsive providers & declined referrals to proactively confirm members are getting to care quickly
• Support the Sr. Network Transformation Manager in MHP re-engagement for accounts that need a platform refresher & deactivation for accounts that are no longer meeting quality standards
• Conduct MHP follow-up for any feedback and/or complaints provided to Quartet by patients, referring providers, or payers
• Assist with onboarding & credentialing net-new MHPs as needed

Minimum Qualifications:

• 1-3 years of experience in a customer service or operational role
• Excellent verbal & written communication skills with the ability to engage, build credibility, & create trust across all levels of an organization 
• Seek solutions beyond readily available information to meet providers unique needs
• Strong data entry & data management skills, with impeccable attention to detail
• Autonomous with demonstrated capability for problem solving, decision making, sound judgment, & assertiveness 
• Highly organized & effective at time management

Preferred Qualifications:

• Previous experience working for a fast-paced start-up or healthcare consulting company
• Flexibility & adaptability to accept the rapid changes inherent in Quartets growth-stage environment, with the ability to function independently & a bias towards action
• A passion for expanding access to mental healthcare services
• Previous experience with building new processes that require input from cross-functional teams in a project management, implementation, or related role 
• Highly proficient with MS office tools, especially PPT & Excel 
• Experience with Looker, or, similar BI tool
• Experience working within a CRM system such as Salesforce

Our Benefits

We're proud to offer the following benefits to our team members:

• All roles are fully remote
• Competitive compensation
• An unlimited PTO policy & paid holidays
• Paid parental leave
• Robust medical, dental & vision insurance plans
• A 401(k) plan with employer match
• Mental health benefits via our EAP
• 100% employer-paid life insurance, short-term & long-term disability insurance
• Annual learning & development budget

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply & is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to talent@quartethealth.com

Have someone to refer? Email talent@quartethealth.com to submit their details to us.