At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data & solutions empower over 4,300 customers globally, including industry giants like Google, eBay, & Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, & we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical & good people.

Were looking for a dynamic & results-driven SMB Account Manager to help us retain & expand our relationships with existing customers of our Market Intelligence solution. This role will report to the Team Manager of Account Management.

Why is this role so important at Similarweb?

Our Market Intelligence solution is used by thousands of companies, of every size & from every industry, to give them a competitive advantage in driving online traffic. 

As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, & work with them to make sure they are getting the most value out of our platform & data. Your success in the role will be comprised of both retention & upsell/business growth components

So, what will you be doing all day?

Your role as part of the Inside Sales team means your daily responsibilities may include:

• Managing & developing long-term partnerships with customers of our Market Intelligence solution
• Working closely with a customer to increase user engagement & facilitate product adoption, both key components of driving retention. 
• Proactively manage the renewal process to secure timely renewals & minimize churn. 
• Implement strategies to increase retention & reduce attrition rates.
• Identifying opportunities for account expansion & revenue growth within your assigned customer base.  Proactively presenting upsell & cross-sell opportunities to drive increased product adoption & usage. 
• Develop strategies from Similarweb data to help your customers reach their business goals & KPIs
• Sourcing, outbounding, & landing new contacts within a clients organization to both find new users & level up your relationships.

This is the perfect job for someone with:

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota & proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal & communication skills, with the ability to build rapport, influence, & negotiate with customers.
• Ability to identify opportunities, problem-solve, & provide effective solutions to meet customer needs.
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, & retention.
• Analytical skills to track customer metrics & derive actionable insights.
• Self-motivated, organized, & able to manage multiple priorities effectively.
• Team player who can collaborate effectively with colleagues & business partners
• It would be a plus to have:
• Experience working within SaaS
• Strong understanding of the digital marketing space & trends 

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

About the Account Managers, Inside Sales team

Our SMB Account Managers get to work with a multitude of clients - from large recognizable brands, to clients early on in their life cycle. Youll have the unique opportunity to become a trusted advisor to these companies, & help them implement strategies that drive impact on their business. As an individual contributor, you will be part of a collaborative, high-energy team of talented professionals. 

Why youll love being a Similarwebber:

Youll get to sell a product you actually believe in: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful market intelligence platform in the world.

Youll find a home for your big ideas:  We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings & happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether its Professional Growth Career Week, personalized coaching, participating in our mentorship program, or our ongoing learning solutions, youll find all the tools & opportunities you need to develop your career right here.

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. We believe our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.

Please Note: We are unable to sponsor visas at this time.

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