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Critical Mass // digital experience design agency
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As a Quality Control Specialist, you are an excellent communicator who can work closely with Producers, Design Supervisors, Production Designers, Studio Artists, & Technical artists to ensure assets are successfully delivered without errors. Mitigating risks & managing QC can be challenging, but your organizational & interpersonal skills are up to the test. 

Working closely with our content creation department. As a self-starter, you work with the team from a projects creation, to its archival. You apply your Quality Control skills to production outputs large & small including video executions, mobile applications, HTML banners & digital products. You are excited by the fast pace of advertising & work to support the team. 

You Will:

  • Monitor production compliance to provided standards & guidelines.
  • Check for copy alignment, spelling, technical specification alignment, & technical errors on any output produced.
  • Communicate errors & expected results clearly through written reports.
  • Attend daily & weekly meetings with production & post-production teams to gather QC requirements.
  • Monitor Jira, e-mail inbox, & communication channels for incoming work.
  • Report QC project status to Design Supervisors, Producers, & QA/QC Lead
  • Understand production/post-production workflow & advise when errors could be introduced.
  • Organize, track, & ensure quality of final files before delivery to trafficking team or clients.
  • Assist with data ingest & file archival on our various cloud tools & servers alongside the Asset Management team.

You Have:

  • Advanced English level (B2+/C1 reading, writing, & conversation).
  • 2+ years in an advertising agency or other production or post-production studio
  • Strong communication skills
  • Knowledge of editing video & audio in software including Davinci Resolve & Premiere
  • Broad knowledge of Adobe Suite software, including but not limited to Photoshop & After Effects
  • Understanding of video delivery specs & exporting standards
  • Strong organizational skills with experience in video file-sharing
  • Strong sense of catalog organization & file naming convention to manage file storage
  • Keen eye for design principles & strong attention to detail
  • Bachelor's degree in design, it's nice to have.

What We Offer:

  • Maternity & parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • End of year closure days (not deducted form vacation balance)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts
  • And more

At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration & team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
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If Costa Rica based: 

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