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Critical Mass // digital experience design agency
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As a Freelance Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the rolefrom conceptual development to client relations to the execution of creative deliverables. Creating & communicating concepts, creating & implementing marketing strategies, & developing interactive solutions is on you. But you always ensure & rationalize all creative results against user experience management objectives to deliver excellent digital experiences.  

Leading multidisciplinary teamscreative, technology, planning, account & project management, partners, & clients to name a fewdoesnt faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client & the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody & embrace our valuesto be honest, inspired, drive, passionate & realin everything you do.   

You Will:  

  • Contribute creative solutions & innovations. 
  • Build & guide the creative team around account & company needs & vision.
  • Drive creative discipline, operational, & industry vertical excellence & expertise to promote continuous improvement & a culture of excellence & accountability.  
  • Perform strategic account planning with senior management in vertical marketing groups.
  • Conceive & create experience design solutions that fulfill strategic business objectives.
  • Effectively communicate creative ideas & strategies to all project stakeholders.
  • Lead & partner with multidisciplinary teams.  
  • Provide regular team mentorship & constructive feedback on all accounts.  
  • Develop, monitor, & modify creative department staffing strategies & plans, including team compensation & performance, skills, training, & mentorship.  
  • Develop, implement, & monitor quality standards across all creative department artifacts & deliverables.
  • Improve upon creative department methods, problem-solving models, & best practices.
  • Set & meet expectations for deliverables, estimations, & project plans.
  • Support & lead human resource initiatives with a focus on performance management.
  • Understand, embrace, & communicate corporate mission & values. 

You Have:  

  • 4+ years copy or art directing experience.  
  • Proven aptitude for quick, creative thinking with acute attention to detail within demanding deadlines.
  • A keen enthusiasm for & demonstrable understanding of Web trends & technologies.
  • A strong understanding of marketing (especially direct marketing) & advertising principles.
  • Experience with brainstorming, campaign development, creative brief development, & creative execution.
  • The ability to work on multiple projects simultaneously & effectively juggle diverse writing demand.
  • Solid knowledge & appreciation for the distinction between creative expression & commercial reality. 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2 days a week. The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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