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About the Company:
Qumulo is the leading file data platform, providing unrivaled freedom, control, & real-time visibility for file data at petabyte scale. Fortune 500 companies, major film studios, & the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features & a single, easy to use solution in a customers data center or in the public cloud.
Qumulo has a collaborative culture with a strong focus on delivering value to our customers. We are looking for people with a diverse set of experiences to help us fulfill our vision.
See storage made simple at www.qumulo.com.
About the Role:
The Platforms Operations team owns the strategy, certification & the release of Qumulos Software on new OEM/ODM Platform designs, alongside ensuring all vendor related CSAT issues are reviewed, root caused & corrective actions are put in place in a timely manner. This role plays a crucial role in designing, implementing, & maintaining the underlying infrastructure that supports various software applications & services within an organization. Responsible for designing, deploying, & maintaining the infrastructure & systems that support the organization's applications & services. This includes hardware, software, networks, & other components essential for a robust & scalable platform.
Responsibilities
- Support New Product Introduction & prototyping activities for Scale-Anywhere platforms at OEMs/ODMs : On-prem & Edge
- Provide technical support to resolve platform-related issues. Act as escalations point of contact for all vendor/OEM/ODM issues in the field
- Ownership around transfer of internal test processes to vendors/system integrators ensuring Qumulos Data Storage standards with respect to component reliability & performance are upheld
- Create & maintain comprehensive documentation for system configurations, processes, & procedures. Write detailed technical documents including test plans & functional specifications of hardware
- Work with contract manufacturers & component suppliers to drive field technical issues to closure & corrective action implementations
- Generate fleet impact reports & actionable insights from machine logs & structured hardware metrics data
- Debug electronics hardware with an analytical approach
Minimum Role Requirements
- Requires a minimum of 5 years of related experience with a Bachelors degree in EE, CS, CE or Networking Engineering; or equivalent work experience.
- Experience in Enterprise Storage Systems preferred; including but not limited to, working knowledge of key components such as motherboards, SSDs, HDDs, CPUs, & Networking switches. Experience working with contract manufacturer is a plus.
- Effective verbal & written communication skills are a must
- Familiarity with networking protocols & security principles.
- Strong problem-solving & troubleshooting skills.
- Knowledge of Product Life Cycle Management systems such as SAP/Agile/Arena/Oracle is a plus
- Knowledge of Python/ Linux/ Unix, SQL and/or AWS S3 preferred
- Must be able to travel 20% in the quarter to support NPI/Sustaining activities/CS installs
Key Benefits
The annual pay range for the role is USD $102,000 - $140,000.
Individual pay depends on various factors, such as role level, relevant experience & skills, & location. Pay ranges are reviewed & typically updated each year. Offers are made within the pay range applicable at the time.
U.S. based employees have access to healthcare benefits, short-term & long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, & paid holidays, among others.
Other Details
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.
For more information on our Applicant & Employee Privacy Notice please click on the link below:
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