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Peloton // connected indoor fitness cycles
New York City    Posted: Monday, June 13, 2022
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Peloton is seeking a User Researcher to support the innovation, iteration, & optimization of our Bike, Tread, & Digital apps. This User Researcher will work directly with the engagement Product Managers, UX Designers, Product Designers, & Software Developers to better understand how members are interacting with Peloton products through qualitative research & user testing & to inform & evaluate new features & experiences developed by the engagement teams.

This role will work across Peloton Product Squads & will report to the Senior Manager, User Research.


  • Collaborate with product managers & UX designers to understand Product & UX questions to be answered & then design testing methodology, timeline, & scope to investigate those questions.
  • Source participants for user testing & handle logistics & schedules around live testing.
  • Conduct user testing on design mockups, prototypes, beta versions, & finished products & features supplied by the Product Squads.
  • Compile & present findings to the relevant partners in a clear & concrete way they can use to design product improvements.
  • Evolve Pelotons existing user-experience testing infrastructure to ensure conducting virtual, field, & in-office user testing is seamless, efficient, & easy to analyze & report on.
  • Conduct qualitative & quantitative research using a range of tools & approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product & UX questions & produce new insights.
  • Help to formulate research documentation to better understand Peloton-specific user behavior.
  • Document & track findings gathered through testing & research so insights can easily be referenced & applied for future projects.


  • 2+ years of User Research & Testing experience
  • Experience writing & conducting user interviews
  • Experience designing & conducting user testing
  • Experience distilling information from diverse interviews & reporting in a concise & concrete way
  • Experience developing processes to organize work across multiple people & teams
  • Strong quantitative, analytical, & problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication & storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Can provide work samples focused on UX Research & Testing
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience
  • Bonus: Experience with remote & in-person user testing methodologies 



Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
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