The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation & leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, & a commitment to excellence. Youll have the opportunity to work on impactful projects, develop your skills, & grow within a supportive environment that values diverse perspectives & experiences.

In this role, you will take on a key responsibility in supporting the operations & management of a company's products. They play a crucial role in ensuring that products are developed, launched, & maintained efficiently & effectively. It is strong organizational skills, good problem-solving abilities, & excellent communication skills. They should also have a good understanding of product management processes & principles, contributing to our ongoing efforts to drive business success & enhance customer satisfaction.

Were looking for passionate individuals who can bring their unique skills & ideas to the table. Even if you don't meet every requirement but believe youd excel in this role, wed love to hear from you!

What youll do

• Will oversee & manage recipe cards administrative & editorial processes
• Will be responsible for menu checks, updates, etc.
• Will coordinate with all relevant stakeholders
• Will upload all recipes & meal choices to our online recipe database
• Update & maintain trackers as a core of the product operations process
• Maintaining, organizing, cleaning & upkeep of data.
• Reports any data issues to the team
• Keeps data updated in the different sources
• Contributes to team effort by accomplishing related results as needed
• Perform ad-hoc, once-off admin processes such as updating excel tables as needed.

What youll bring

Inhouse version  (Please edit based on your role requirements)

• Minimum of 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign 
• Excellent communication skills both verbal & written with the ability to convey information clearly & professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service, sales, or technical support roles is highly preferred
• Demonstrated active listening & comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, & multitask in a high-volume, fast-paced setting
• High level of adaptability & flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, & adherence to process excellence

GBS Version: (Please edit based on your role requirements)

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, global environment
• Excellent communication & collaboration skills to work effectively with diverse teams across regions
• Detail orientation with a commitment to accuracy, compliance, & process excellence
• Problem-solving mindset with the ability to identify opportunities for process improvement & efficiency
• Adaptability & openness to working with different cultures, time zones, & business needs
• Proficiency in using business systems, tools, & technology to deliver services effectively
• A team-oriented approach, with a focus on delivering consistent, high-quality support that drives business success.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize & celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you & your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents & cultures
• Work-Life Balance: Enjoy a healthy balance between your professional & personal life, with a supportive environment that prioritizes your well-being & personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations & preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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