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Role Description
As the Deal Desk Manager, you will lead & develop a high-performing team responsible for deal review, recommendations, execution, & operational scaling within our Global Sales & Channel organization. You will be a trusted advisor to sales & cross-functional leadership, shaping objectives, monitoring team effectiveness, & ensuring alignment of tactical activities with strategic business outcomes. Your role is pivotal in fostering strong stakeholder relationships with sales managers & leaders, maintaining a customer-centric approach, & driving continuous improvements in deal velocity & compliance.
You will oversee complex proposal evaluation & process, licensing model analysis, & contract structuring while innovating scalable processes that enhance efficiency & deal closure rates. This role demands a strategic mindset, exceptional communication skills, & the ability to navigate ambiguity in a fast-evolving SaaS sales environment.
Responsibilities
- Define & execute the operational strategy for the Deal Desk team aligned with broader sales objectives.
- Lead, mentor, & manage a team of Deal Desk Analysts, setting clear performance targets & regularly communicating progress to stakeholders.
- Serve as the primary liaison between sales, legal, & finance teams to craft & consult on complex deal proposals.
- Analyze licensing models & recommend optimal contract structures to maximize revenue & customer satisfaction.
- Act as the escalation point for complex deal issues, providing expert guidance on alternative contract options & value propositioning.
- Develop & implement initiatives to improve Deal Desk productivity, simplify processes, & enhance compliance with revenue recognition policies.
Requirements
- Minimum 2+ years managing a Deal Desk or similar function within an Enterprise SaaS or B2B sales environment.
- Minimum 2+ years of people management experience.
- At least 6 years of experience in deal desk strategy, sales operations, or related roles involving complex pricing & proposal execution.
- Proven ability to lead cross-functional teams & manage stakeholder relationships effectively.
- Expertise in licensing models, contract structuring, & compliance with revenue recognition standards.
- Strong proficiency with Salesforce, CPQ tools, & reporting/analytics platforms.
- Exceptional communication skills, both verbal & written, with a customer-centric & transparent style.
- Ability to multitask & prioritize effectively during high-volume periods, including quarter-end & year-end cycles.
Preferred Qualifications
- Experience scaling Deal Desk operations in a high-growth SaaS environment.
- Advanced skills in Salesforce report building & data-driven decision making.
- Familiarity with sales enablement tools & process automation.
- Prior experience delivering training & developing talent within sales operations teams.
Compensation
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