The Billing Engineering team is responsible for managing a broad & complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth & moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business & our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency & building customer-facing features.
The Opportunity
We are seeking highly motivated & skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, & driving efficiency through automation. This is an exciting opportunity to be a part of building a new team & making a significant impact on our company's growth.
What Youll Be Doing:
Triage & resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), & taxation inquiries. Serve as the first line of support for incoming bug reports.
Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, & commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds & write-offs with the Revenue Accounting team; & supporting month-close compliance reporting.
DevOps: Collaborate with the Billing Architect to contribute to operational excellence & the stability of the platform.
New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
Develop & maintain automation tooling to improve the efficiency of billing operational tasks.
Work closely with engineering, product, finance, sales, & support teams to ensure seamless billing processes & build roadmaps.
Contribute to the documentation of billing processes & procedures.
Proficiency in Go, with additional experience in Ruby a plus.
Experience with billing systems & processes (e.g., invoicing, payments, subscriptions, pricing).
Hands-on knowledge of microservices & distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, & Redis.
Experience with scripting & automation tools (e.g., Python, Shell scripting).
Excellent communication & collaboration skills.
Ability to work independently & manage multiple priorities in a fast-paced environment.
A proactive & detail-oriented approach.
Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.
Optional: Bachelor's degree in Computer Science, Engineering, or a related field.
Why Youll Like Working for DigitalOcean
We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions.
We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
We reward our employees. The salary range for this position is based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program.
We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
