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Zuora // cloud subscription management platform
Chennai    Posted: Wednesday, June 12, 2019
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Hello world! Were Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy, the Zuora platform was architected specifically for dynamic, recurring subscription business models & acts as an intelligent subscription management hub that automates & orchestrates the entire subscription order-to-cash process, including billing & revenue recognition.

At Zuora, every employee is the CEO of their career & leading our mission are over 1,200 passionate & innovative ZEOs who value freedom, responsibility & accountability in equal measure because they have the capacity to make shift happen. Our culture isnt an empty branding effort our ZEOs love working here & it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, & stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet & Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai & Tokyo.

As a technical leader you will conduct high quality in-person or virtual technical product training courses for support agents in our global offices. You will be defining & developing the technical material to be covered in the educational curriculum with an emphasis on hands-on exercising, learner engagement, & validation of knowledge through regular testing & certification exams.

Key Responsibilities:

  • Creating training schedules & materials for all support agents globally
  • Manage & develop content for Zuora Education, Learning & Onboarding Program
  • Leverage our LMS to manage all aspects of internal, agent & customer facing training & certification programs in collaboration with Zuora University
  • Prepare & present the most appropriate method of training, whether in-person, live or self-administered web-based, for each product/soft skill topic
  • Educate support personnel with varied technical & non-technical backgrounds for example new staff members with accounting and/or revenue expertise & limited or no technical experience
  • Gather feedback from support team to update & maintain educational material
  • Uphold Zuora policies for data security & customer data access


  • 3+ years of experience working as a trainer, training facilitator or organizing multiple training events for internal teams
  • Able to learn complex software quickly & independently
  • Strong working knowledge of learning management systems
  • Strong leadership skills, with proven ability to mentor, coach, & instruct a team to support enterprise product solutions
  • Knowledge & experience with enterprise platforms, frameworks, & tools
  • Knowledge & experience with cloud technologies & distributed systems
  • Excellent written & verbal communication skills, especially the ability to present complex technical information in a clear & concise manner
  • A proactive & open-minded attitude to resolving problems & delivering result
  • Strong product-oriented focus willing to dive deep to understand the product
  • Passion to thrive in a fast-paced, ever-changing environment

Education & Training:

Bachelors or Masters degree in Education, Training, Computer Science, or equivalent

At Zuora, different perspectives, experiences & contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

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