About the Company:

Qumulo is the unstructured data platform to store & manage exabyte-scale data anywhere at the edge, in the core data center & in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, & curate data simply & efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open & collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven & experimental & as an inclusive workplace, we encourage & celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position:

Customers are the lifeblood of our company & Qumulo is looking for a strategic, customer focused & results-driven Renewals Account Manager(RAM). RAM will handle the process of renewing contracts & maintaining relationships with  existing partners & customers to ensure they continue their services or subscriptions.  The Renewals Account Manager is responsible for the renewal process for existing customer accounts. This role involves building strong ongoing relationships with customers, understanding their needs & ensuring they renew their services, products or subscriptions.  The ideal candidate will work closely with Sales, Customer Success & other teams to ensure smooth renewals & improve customer retention.

Responsibilities:

• Build & maintain strong relationships with existing customers to ensure a high level of satisfaction
• Serve as primary point of contact for partners during the renewal process
• Assist in negotiating renewal terms with partners, maintaining a balance between customer satisfaction & company profitability
• Collaborate with Customer Success & sales teams globally to close renewal deals & ensure any additional needs are addressed
• Work with customer success to identify at-risk accounts & develop strategies to retain them
• Address an issues that may prevent customers from renewing by providing effective solutions & escalating when necessary
• Track & report on key renewal metrics, including renewal rate & churn
• Ability to track & prioritize multiple renewals simultaneously, ensuring timely actions are taken before contract expires

Qualifications:

• Strong communication & negotiation skills
• Analytical mindset, with the ability to interpret data & draw actionable insights
• Detail oriented with strong organizational & time-management skills
• 4 or more years experience in account management, customer success, sales or renewals
• Experience in working in an open, collaborative environment, using tools such as Slack or Teams
• Proven ability to manage existing accounts, including driving renewals & addressing challenges or issue that may arise during the contract lifecycle
• Preferred:  
  
  • Familiarity with contract Management Systems (e.g. Salesforce Hubspot or similar platforms)

**Bonus opportunities based on renewal targets

Benefits & Perks

• Pre-IPO stock options
• Flexible time-off policy
• HSA & PPO health insurance options
• Dental & Vision insurance
• 401(k) plan
• Choice of an ORCA card or parking subsidy

The annual pay range for the role is USD $102,000 - $152,000. 

Individual pay depends on various factors, such as role level, relevant experience & skills, & location. Pay ranges are reviewed & typically updated each year. Offers are made within the pay range applicable at the time.

U.S. based employees have access to healthcare benefits, short-term & long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, & paid holidays, among others.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant & Employee Privacy Notice please click on the link below:

Privacy Policy

#LI-Remote