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Critical Mass // digital experience design agency
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The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, & how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, & support you as part of the team to grow your career with us! 

Our Summer 2024 cohort will likely start June 17th, 

All applications are reviewed on a rolling basis & the hiring location for this role is still being finalized.

The Project Coordinator is responsible for assisting in the successful development of interactive web-based solutions, working with cross-functional, multi-project team resources to ensure solutions are delivered on time & on budget according to defined scope, timeline & cost parameters. They will assist in the development of plans, schedules & control of all project activities toward these objectives, applying technical, theoretical & managerial skills to satisfy project requirements, while building positive professional relationships. 

You Will:

  • Assist in development, maintenance & execution of project plans throughout the life of assigned project(s)  
  • Contribute to continual process & people management innovation, supporting effective delivery of solutions  
  • Assist in establishing clear project parameters supporting the success of all internal & client team members  
  • Provide & promote high standards of professionalism & leadership throughout the life of projects, both within & outside the organization, appropriately representing Critical Mass business philosophies, protocols & standards  
  • Assist in creating & maintaining a project schedule, which defines activities, sequence, dependencies, work effort, duration & associated resource requirements  
  • Assist in forecasting, tracking & managing project budgets, purchase orders & invoices  
  • Assist in acquiring appropriate resources to meet project needs  
  • Assist in planning & managing internal & external project communications, ensuring effective exchange of project information & deliverables  
  • Assist in identifying, analyzing, prioritizing, mitigating & communicating project risk

You Have:

  • Strong computer skills, especially with Microsoft Office  
  • Strong written & verbal communication skills 
  • Ability to multi-task in a fast-paced, flexible environment  
  • Strong interpersonal skills  
  • Aptitude & desire to build skills in mediation, negotiation, diplomacy & decision making  
  • Aptitude & desire to learn how to manage interactive digital-based media projects  
  • Aptitude & desire to learn business & financial principles, including budget, schedule & resource managementDemonstrated work ethic, integrity & professional conduct  
  • Strong teamwork, communication & interpersonal skills
  • Post-secondary, certification, or experience in a related field preferred 

What We Offer 

  • Global maternity & parental leave 
  • Competitive benefits packages
  • Vacation, compassionate leave, wellness days, & flex days
  • Access to online services for families & new parents
  • Extensive winter holiday office closures
  • Early Dismissal Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts 


The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible!  Our new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:  

  • Strengthen opportunity for continuous learning  
  • Improve collaboration & team relationships.  
  • Increase employee engagement  


This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 


Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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