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Convene // conference & meeting spaces
 
McLean, Virginia    Posted: Friday, February 14, 2020
 
   
 
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JOB DETAILS
 

We're seeking a Hospitality Service Technician to join our Operations team in McLean, Virginia. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.

What you'll do:

The Service Technician provides genuine anticipatory service to clients & participants in all aspects of meeting & conference services. The purpose of this position is to interact with our clients & ensure they have a great experience at Convene. He/she works in partnership with the Culinary, Production & Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our client needs & make them feel welcome, important & relaxed. Our employees carry our Core Values every day: genuine, relentless, integrity & teamwork.

  • Greet all clients with enthusiasm & friendliness
  • Maintain a warm & friendly demeanor at all times
  • Provide world-class service in accordance with our Brand Standards
  • Set up, replenish, maintain, & breakdown Food & Beverage stations
  • Accommodate special client needs & last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary & our spaces in a friendly manner
  • Read, understand & execute Program Execution Orders
  • Follow checklists & Standard Operating Procedures
  • Set up & breakdown conference rooms & refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, & well-stocked work areas
  • Responsible for constant sanitation, organization, & proper food handling
  • Have full knowledge of menus, recipes, & other pertinent information
  • Perform opening, mid-shift, & closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, & making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

What we look for:

  • High school/GED diploma
  • Minimum of 2 years of server experience
  • Basic knowledge of food & beverage
  • Proven excellent communication & interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated & ready to lead other team members
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred
  • Flexible & long hours sometimes required
  • Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees
  • Ability to stand, sit & walk for an extended period of time

Who We Are:

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major cities. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

For more information: Take a peek into Convenes NYC headquarters & learn more about our award-winning culture in NASDAQs Cultural Capital web series, take a tour of our largest location, & read a case study on how Convene has reinvented commercial real estate.

Recent Accolades

  • Certified Great Place to Work 2017-2020
  • 2019 Fortune Magazine #7 Best Workplace in New York
  • One of Magazines Best Workplaces 2018
  • 2018 Fortune Magazine Best Small & Medium Workplaces U.S.
  • 2017 Fortune Magazine #11 Best Workplace in New York
  • One of LinkedIns Most In-Demand Startups
  • One of Forbes Most Promising Companies
  • One of Crains New York Fastest Growing Companies

Were Here For You:

At Convene, youll receive:

  • Excellent health coverage for you & your family
  • Medical & insurance navigation support
  • Generous paid time off, including an extra day off during the month of your birthday
  • 401K match
  • Discounts on phone plans & gym memberships
  • Professional development support
  • Access to healthy meals & snacks at work

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

 
 
 
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