See yourself at Twilio.

Join the team as our next Software Engineering Manager on Twilios Segment Predictions team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to grow & evolve CustomerAI at Twilio Segment. Twilio Segments market leading customer data platform (CDP) enables businesses to capture, analyze & act on customer signals in real-time across all channels. Working in tandem with Segments golden customer profile, generative & predictive AI will streamline ideation & execution of campaigns while curating high-quality, bespoke experiences..

In this role, you will be building 0 to 1 products with fast iteration cycles working cross-functionally with backend engineers, ml engineers, product managers & designers to align on scope & design.

You will need to understand & articulate the trade-offs between new functionality & stability. You will need to persuade all involved to make the right architectural & design choices for the long term technical & financial health of the product.

Responsibilities

In this role, you will:

• Lead a team of backend & full stack engineers to build, deploy, & iterate on customer facing AI applications in partnership with other Intelligence teams. 
• Set the technical vision for your team & be accountable for team plans & deliverables.
• Grow & develop an incredible team of hardworking & motivated engineers with individual ownership & impact.
• Ensure your team delivers extraordinary output, & continuously seeks ways to make an impact.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• BS in a relevant field or related work experience.
• 8+ years of hands-on experience building production grade systems.
• 3+ years of engineering management experience. 
• The ability to communicate well. You can explain technical concepts to product managers, other engineers, & support teams.
• Have strong familiarity with agile processes, continuous integration, & a strong belief in automation over toil.
• Proven software engineering skills across languages such as JavaScript, Python, Go. 

Desired:

• Experience or interest in building predictive or generative AI products.
• Experience working in a geographically distributed team.  

Location

This role will be located in our India working remotely. 

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.